Manager, Business Analyst Patient Operations Product Team

Manager, Business Analyst Patient Operations Product Team

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Challenging. Meaningful. Life‑changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients and the careers of those who do it.

You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high‑achieving teams. Take your career farther than you thought possible. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

Bristol‑Myers Squibb (BMS) seeks an experienced full‑time Manager – Patient Operations Business Analyst to manage requirements, gap analysis, and documentation for the Global Patient Services application, including translation strategy for Cell Therapy 360 portals. The role involves collaboration with diverse internal and offshore teams, functional verification, defect triage, GxP documentation, and mentoring. Candidates should have a bachelor’s degree in computer science or related fields (master’s preferred), 5‑7 years of IT project experience, 3+ years with Salesforce, and preferably 2+ years in the pharmaceutical industry, along with skills in communication, global team management, and Agile methodologies.

Salesforce certifications are a plus.

• Collaborate regularly with a diverse range of internal teams—including scheduling, partners, and product management—to provide guidance on documenting business requirements in user stories.
• Perform requirement gap analysis and contribute to user stories functional risk assessment.
• Conduct functional verification of user stories before passing them to the testing team.
• Collaborate with the BMS Hyderabad team on user stories, requirements clarification, in‑sprint refinement, and sprint demos.
• Collaborate with technical and integration teams on integration mapping.
• Triage Salesforce and integration defects and assist technical resources on defect management.
• Assess user stories with deep understanding of Salesforce and assign appropriate size and complexity.
• Author GxP documentation such as configuration specification, data dictionary, user access and permissions, and contribute to user requirement specification.
• Assess new requirement impacts to translation and manage the end‑to‑end translation process from IT.
• Build strategy and execution for translating Cell Therapy 360 portals into new languages/markets.
• Collaborate with production support on priority defects.
• Mentor and guide the team on requirement management, sprint, and release demos.
• Keep continuous improvement and process efficiencies in mind when evaluating releases and enhancements.

• Bachelor’s degree in computer science, management information systems, or a related field.
• Master’s degree preferred.

• 5‑7 years of experience in IT project execution and/or business consulting on large enterprise implementations.
• 3+ years of experience in Salesforce technology as functional or business analyst, with exposure to Salesforce configurations.
• At least 2+ years of experience in the pharmaceutical industry preferred.
• Experience working with on‑site and offshore teams.
• Experience with multi‑product, multi‑region scheduling systems a plus.
• Experience on GxP systems preferred.
• Salesforce Certified Administrator or Advanced Administrator certification(s) a plus.
• Ability to work in a Scrum team and good knowledge of Agile methodologies.

• Salesforce Certified Service Cloud Consultant certification(s) a plus.

• Excellent written and verbal communication skills, interpersonal and collaborative skills.
• Ability to communicate complex information and concepts to…