Sr. IT Business Analyst -DtC; E-commerce​/Retail

Sr. IT Business Analyst
-DtC (E-commerce/Retail)

Bull City Talent Group's direct client has an immediate need for a highly skilled Senior IT Business Analyst with deep experience in Shopify-based direct-to-consumer (DTC) ecosystems. This role will play a critical part in assessing and documenting the current-state architecture, processes, and integrations of a newly acquired Shopify DTC site. The ideal candidate is a strategic thinker, strong communicator, and hands‑on analyst capable of translating complex technical details into clear business insights.

• Lead the end-to-end business analysis of the acquired organization’s existing Shopify DTC platform, including storefront configuration, apps, integrations, workflows, and operational dependencies.
• Conduct detailed current-state assessments of order processing workflows, fulfillment processes, site plugins/apps, payment processing, customer data capture, and data synchronization with back‑end systems (e.g., ERP, CRM, OMS, ESP).
• Map and document business processes, data flows, system interactions, integration points, and dependencies across Shopify and connected systems.
• Evaluate how customer, order, product, and inventory data is exchanged between Shopify and the ERP, identifying process gaps, risks, inefficiencies, and opportunities for improvement.
• Partner closely with IT, operations, e‑commerce, supply chain, finance, and leadership stakeholders to gather requirements, validate findings, and ensure full visibility into current workflows and system behavior.
• Prepare and deliver clear and comprehensive synopsis documentation, including architectural diagrams, process maps, integration overviews, and recommendations for future‑state considerations.
• Facilitate cross‑functional meetings, workshops, and interviews to obtain a complete understanding of business needs and technical constraints.
• Translate complex technical concepts into concise, business‑friendly language for executive‑level communication.
• Support post‑acquisition integration planning by providing insights, gap analyses, and solution options.
• Ensure alignment between business objectives and technology capabilities, advocating for best practices in e‑commerce and DTC operations.

• 7+ years of Business Analysis experience, with at least 3+ years focused specifically on Shopify DTC ecosystems.
• Proven experience conducting current‑state and gap analyses for Shopify storefronts and associated back‑end integrations.
• Strong understanding of e‑commerce processes: order lifecycle, payments, fulfillment, inventory, returns, customer messaging, and analytics.
• Strong analytical and documentation skills, including process mapping, data flow diagrams, and requirements definition.
• Ability to operate independently, manage multiple work streams, and navigate ambiguity in a fast‑paced environment.
• Exceptional communication skills with the ability to engage effectively with both technical and non‑technical stakeholders.
• Hands‑on experience with Shopify apps, Liquid templates, APIs, integration middleware, and ERP data flows.
• Experience supporting M&A integration activities in an IT or e‑commerce context is a plus.
• Bachelor’s degree in Information Technology, Business, or related field; MBA or advanced degree a plus.

• Mid‑Senior level

• Contract

• Information Technology

• IT Services and IT Consulting, Manufacturing, and Consumer Services