Information Technology Support Specialist

Join to apply for the Information Technology Support Specialist role at Information Security Media Group (ISMG).

$60,000.00/yr - $75,000.00/yr

ISMG is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.

We are seeking a proactive and detail-oriented IT Support Specialist to join our team at our Princeton HQ! In this role, you will play a critical part in ensuring smooth day‑to‑day IT operations by providing hands‑on technical support, managing equipment, and helping maintain the security and stability of our technology environment.

This is a unique opportunity to make an immediate impact on the efficiency and security of our operations. You’ll gain exposure to a broad range of IT support functions, collaborate with leadership, and contribute directly to delivering a seamless technology experience for our teams. The ideal candidate is a problem‑solver with strong technical skills, excellent communication abilities, and a customer‑first mindset.

• Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office.
• Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits.
• Identify and resolve patching failures to ensure systems remain updated and secure.
• Monitor alerts from security tools and remediate vulnerabilities in a timely manner.
• Provide reliable in‑person support for staff in both the Princeton and NYC offices.
• Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage.
• Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing.

• Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
• 3–5 years of experience providing IT support in a fast‑paced, professional environment.
• Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications.
• Experience with device imaging, software deployment, and endpoint management tools.
• Familiarity with patch management, vulnerability monitoring, and endpoint security solutions.
• Excellent troubleshooting skills with a structured and methodical approach to problem‑solving.
• Strong interpersonal and communication skills with the ability to support users of varying technical levels.
• Ability to manage multiple tasks, set priorities, and meet deadlines independently.
• Willingness to travel occasionally to support the NYC office.

• High‑growth, global organization with clear momentum and market leadership
• Collaborative team of innovative thinkers and creative professionals
• Supportive culture that values autonomy and excellence
• Continuous learning and professional development

👉 Ready to be part of something bigger? Apply now or visit ISMG.io to learn more!

• 📍
  
  Location:
  
  Princeton, NJ (on‑site Mon‑Fri) + occasional travel to our NYC office
• 💰Compensation: $60K–75K (negotiable depending on experience level)

Associate

Full‑time

Information Technology

Technology, Information and Media

Referrals increase your chances of interviewing at Information Security Media Group (ISMG) by 2x.