Senior Manager, Program Operations

Working with Us

Challenging. Meaningful. Life‑changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it.

You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high‑achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.

• Design and implement meeting cadences that strategically align cross‑functional teams with overall project goals and milestones
• Develop and optimize agenda frameworks to drive productive discussions and decision‑making; systematically monitor action item closure for accountable delivery
• Ensure project teams and stakeholders receive timely, actionable communications that support alignment on critical deliverables and key decisions

• Establish advanced tracking systems using centralized project management tools (e.g., Smartsheet, Asana, Jira, MS Project) to surface risks, resource constraints, and emerging bottlenecks
• Analyze milestone progression and interdependencies to anticipate potential challenges; develop escalation and mitigation plans to address issues before they impact timelines
• Facilitate root cause analysis workshops to diagnose recurring project or process impediments and implement corrective actions

• Design and maintain reporting dashboards that deliver strategic insights for stakeholders and leadership, enabling data‑driven, high‑impact decisions
• Synthesize complex project data into concise executive summaries, highlighting risks, priorities, and strategic opportunities for improvement
• Continuously refine reporting processes to reflect shifting business priorities and maximize value for the leadership team

• Develop communication frameworks and stakeholder engagement plans to proactively convey project progress, strategic pivots, and major risks
• Create and maintain centralized, strategically organized repositories for project documentation, facilitating institutional knowledge sharing and decision support
• Ensure documentation and communications remain compliant with internal standards and regulatory requirements, supporting long‑term project sustainability

• Act as an operational advisor, empowering project teams to overcome resource gaps, ambiguity, and strategic challenges
• Lead problem‑solving sessions to address complex project questions, leveraging data, stakeholder input, and cross‑functional expertise
• Maintain risk and issue logs as strategic tools to drive accountability and continuous improvement

• Design and implement feedback loops to extract actionable insights from teams on project operations, scheduling, and tooling
• Develop and execute strategic process enhancement plans, focusing on streamlining workflows, increasing project visibility, and driving business outcomes
• Champion a culture of iterative improvement and innovation in project operations

• Bachelor's degree in Life Sciences, Business, Operations, Information Technology, or a related field;
  Master's degree or Agile/Scrum certification (CSM, PMI‑ACP) preferred
• 5–7+ years of project operations or project management experience, with significant exposure to agile methodologies in pharma, biotech, healthcare, or technology sectors
• Demonstrated expertise facilitating agile ceremonies (e.g., sprint planning, daily stand‑ups, reviews,…