Associate Director, Market Access & PSS Training

Overview

At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals  unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.

Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.

Does this inspire you and feel like a fit? Then we would love to have you join us!

Associate Director, Market Access & Patient Services Training

Owns the end-to-end training capabilities for Market Access & Patient Services. Design and deliver onboarding for the Market Access teams and rolling out new resources with Market Access Marketing and Patient Services so customer-facing teams can engage confidently and compliantly.

Genmab seeks an Associate Director, Market Access & Patient Services Training to build a scalable training platform that equips Market Access (MA) and Patient Services (PS) with knowledge, skills, and tools to accelerate patient access to our life saving medicines. This role designs the MA and PS curriculum (foundational - advanced), leads new-hire onboarding, outlines how MA/PS teams work together (structures, roles, responsibilities), and partners with MA Marketing and PS to launch new resources and continuous upskilling, all with rigorous governance, compliance, and measurement.

The Associate Director will collaborate with MA senior leaders, subject matter experts, brand marketing and cross-functional partners to build innovative, compliant, and engaging curricula that elevate executional excellence. This position reports to the Sr. Director, US Market Training Excellence with a dotted line to the Sr. Director leading the PS team.

• Own the MA/PS training strategy and roadmap aligned with Genmab s business objectives, compliance, and privacy standards
• Serve as governance lead for all MA & PS training, ensuring materials are:
• • Built with input from subject matter experts including MA, PS, Compliance, Legal, Privacy, IT, Medical Affairs, and Policy
  • Formally reviewed, approved, regularly updated, and audit-ready
• Manage and drive Medical Regulatory and Legal review and re-review processes.
• Track training completion, maintain documentation, and provide timely updates to senior leadership
• Integrate MA & PS training into onboarding, role-specific development, launch readiness, and annual compliance training

• Lead the end-to-end design and delivery of role-based MA training-spanning disease-states, branded and unbranded, healthcare economic information (HCEI), and above-brand initiatives
• Define learning priorities with MA & PS leadership under three pillars:
  Product, Marketplace, and Skills & Competencies
• Deliver training to enhance account management, payer and organized customer engagement, MA acumen, negotiation, and soft skills
• Provide training on payer landscapes, payer and provider pathways, reimbursement policies, and evolving market dynamics
• Lead onboarding, launch readiness, and ongoing development programs for MA field teams
• Ensure consistency, compliance, and alignment across all MA training delivered internally and cross-functionally
• Stay ahead of US market access trends, integrating best practices into training

• Drive the design, material delivery, and evaluation of training programs for Field Reimbursement Managers, Patient Engagement Liaisons, Hub Case Managers, and other Patient Services personnel
• Collaborate with subject matter experts on facilitation of materials
• Develop and deliver training on:
  • Reimbursement processes (medical and pharmacy benefits, claims lifecycle, payer requirements)
  • Coverage, coding (HCPCS, CPT, ICD-10), adjudication, and payment flows
  • CRM operations, referral workflows, benefit verification, and onboarding steps
  • Specialty pharmacy engagement, HUB coordination, and issue resolution/de-escalation tactics
• Build soft skills training (communication, problem-solving, patient-first mindset) tailored to PS teams
• Ensure training content alignment with appropriate guardrails between Patient Services and broader Market Access functions

• Deliver/facilitate MA & PS training to other Genmab personnel (e.g., Field Sales, Medical Affairs, and other cross-functional teams)
• Partner with HR, Compliance, and business leaders to integrate training into organizational development programs
• Collaborate…