Live Chat Support

Hours:

40 hours per week, Monday‑Friday, 9am‑5pm.

Position:
Live Chat Support Representative

Wheelerschools is seeking a highly motivated and customer‑oriented individual to join our team as a Live Chat Support Representative. As a Live Chat Support Representative, you will be responsible for providing excellent customer service and technical support to our students, parents, and staff through our online chat platform.

• Respond to incoming chats from students, parents, and staff in a timely and professional manner
• Address and resolve any technical issues or concerns raised by chat users
• Provide guidance and support to chat users on navigating our online platforms and tools
• Proactively reach out to chat users to ensure their needs are being met and offer assistance when needed
• Maintain accurate and detailed records of chat conversations and follow‑up actions
• Collaborate with other departments to troubleshoot and resolve complex issues
• Continuously improve and update chat scripts and resources to enhance the chat user experience
• Stay up‑to‑date with our school's policies, procedures, and programs to effectively assist chat users

• High school diploma or equivalent required; some college education preferred
• 1‑2 years of customer service experience, preferably in a chat or online support role
• Strong communication skills, both written and verbal
• Excellent problem‑solving and critical thinking abilities
• Ability to multitask and prioritize in a fast‑paced environment
• Proficient in using online chat platforms and basic computer skills
• Familiarity with educational technology and tools is a plus
• Ability to work independently and as part of a team

This is a full‑time position, working 40 hours per week from Monday to Friday, 9am‑5pm. You will be required to work on‑site at our school location. This is a contract position with the possibility of extension or conversion to a permanent role based on performance and business needs.

At Wheelerschools, we are committed to providing a positive and supportive work environment for our employees. We offer competitive salary and benefits packages, ongoing training and development opportunities, and a chance to make a meaningful impact in the lives of our students and their families.

If you are passionate about customer service and have a strong interest in education, we encourage you to apply for our Live Chat Support Representative position. Join our team and help us provide exceptional support to our school community.