Customer Service Representative

Overview

Akkodis is seeking a Customer Service Representative for a contract with a client in Princeton, NJ
. Candidates must have strong experience navigating multiple systems like SAP, Salesforce, and Oracle, and be able to identify and resolve technical issues independently.

Rate Range: $20/hour to $21/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

• Manage and resolve daily Order Management holds by coordinating with internal departments to ensure timely processing.
• Run and analyze reports using systems like Oracle, BI, and Salesforce to monitor order status, incidents, and service agreements.
• Serve as a liaison between Customer Service, Supply Chain, IT, and external vendors to resolve product, delivery, and billing inquiries.
• Support and lead continuous improvement initiatives, applying best practices to enhance service levels and operational efficiency.
• Oversee return management and recall processes, partnering with Quality and Corporate Complaints teams to ensure compliance.
• Mentor and train BPO representatives, acting as a point of escalation and ensuring smooth task handoffs across teams.

• Minimum High School diploma;
  Bachelor’s degree preferred or equivalent experience.
• Minimum 3 years in customer service, tech support, retail, or related fields.
• Proficiency in multiple systems including SAP, Salesforce, Oracle, and Microsoft Teams.
• Strong problem-solving skills with the ability to recognize and troubleshoot technical issues independently.

$20.00 to $21.00 per hour

• Medical, dental, vision, life insurance
• Short-term disability, additional voluntary benefits
• EAP program, commuter benefits
• 401K plan
• Paid leave options including Paid Sick Leave and other paid leave where required by law, plus Holiday pay where applicable

Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.