Customer Service Representative

Akkodis is seeking a Customer Service Representative for a contract with a client in Princeton, NJ.

Rate Range: $20 per hour to $21 per hour. The rate may be negotiable based on experience, education, geographic location, and other factors.

• Manage and resolve daily Order Management holds by coordinating with internal departments to ensure timely processing.
• Run and analyze reports using systems like Oracle, BI, and Salesforce to monitor order status, incidents, and service agreements.
• Serve as a liaison between Customer Service, Supply Chain, IT, and external vendors to resolve product, delivery, and billing inquiries.
• Support and lead continuous improvement initiatives, applying best practices to enhance service levels and operational efficiency.
• Oversee return management and recall processes, partnering with Quality and Corporate Complaints teams to ensure compliance.
• Mentor and train BPO representatives, acting as a point of escalation and ensuring smooth task handoffs across teams.

• Minimum High School diploma, Bachelor's degree preferred or equivalent experience.
• Minimum 3 years in customer service, tech support, retail, or related fields.
• Proficiency in multiple systems including SAP, Salesforce, Oracle, and Microsoft Teams.
• Strong problem‑solving skills with the ability to recognize and troubleshoot technical issues independently.

$20.00 to $21.00 per hour.

Benefit offerings include medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan. Employees may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, and Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled. Military connected talent encouraged to apply.

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• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in this role, please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at .