Conference Services Desk Manager
Job in
Princeton, Mercer County, New Jersey, 08543, USA
Listing for:
Meetings Professionals International
Full Time, Part Time
position
Listed on 2026-01-28
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Admin Assistant
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Conference Services Desk Manager
Position Information Posting Number:
V
Position Title:
Conference Services Desk Manager Posting Type:
Student Hours/week:25-40 hours per week Eligibility:
Work study preferred but open to all students Semester:2026 Summer
Location:
Galberry Hall Detailed
Work Schedule:
25-40 hours per week Number of positions:1 Department:508 - Office of Conference Services Contact Name:
Alexis Jankowski Contact Phone/Extension:
Posting Details
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Position Summary
During the summer months, the Office of Conference Services (OCS) employs a student Service Desk Manager to work with operation and reservation functions for conference, camp, and guest groups using Villanova's meeting, dining, housing, catering and recreation facilities. The Service Desk Manager (SDM) will supervise and work beside the Service Desk Assistants (SDAs) in managing the Service Desk Operations in Galberry Hall.
Please Note: Candidates must be able to work between May 18th-August 7th. Also, each position comes with a housing accommodation and meal plan. Potential hours available past August 7th.
Responsibilities
Supervise SDA staff to facilitate preparation for the arrival and stay of guest groups.Data entry and reporting, using Conference Programmer Software, as assigned by Administrative Staff.Assist SDAs in the completion of tasks whenever possible.Work with the CM to assign and distribute tasks to SDAs and CAs using proprietary Conference Services software, accounting for the number of staff a task requires, which staff is responsible for which task, and the necessary window of time needed for a task.Manage the load of daily tasks per shift, based on when shifts do and do not overlap, using proprietary Conference Services software.Plan, prepare, update, and implement daily/weekly/seasonal operation plans using proprietary Conference Services software.Check in on progress on assigned daily tasks, accounting for work consistency, timeliness, and schedule concerns, and make adjustments (i.e. reassigning a task to another date, reassigning a task to another SDA, assigning another SDA to a task, etc.) using proprietary Conference Services software when and where necessary and possible.Oversee the updating of task log(s) using proprietary Conference Services software to reflect the status of daily, weekly, and seasonal tasks, such as completed, in-progress, unassigned, etc.Assist Pro-Staff with assigning SDAs to weekly shifts and redistributing SDAs from anticipated shifts using proprietary Conference Services software, based on workload, need, flexibility, and requests.Verify tasks are done through full completion, and circling back with SDAs to address any in completions.Serve as a point of communication for SDAs at all times, including moments of uncertainty, moments of concern, etc.Ensure the SDAs are communicating with other SDAs and the CA's about which tasks were completed and which were incomplete from the previous shift.Communicate with Professional Staff to address any uncertainty about tasks or to relay when assignments are complete.Communicate SDA updates, trends, and concerns to Professional Staff.Staff and facilitate linen deliveries and pickups.Attend daily, weekly, and monthly meetings with Professional Staff, held as needed.Conduct SDA performance evaluations, and managing the overall performance of SDAs, addressing any trends, changes, strengths, and areas of improvement.Engage in and help facilitate staff meetings and training.Host ongoing SDA staff training throughout the duration of the SDM role, addressing any problem areas, and conducting refreshers as needed.Staff the Conference Service Desk on a scheduled basis, answer the telephone and assist guests according to need (collect and hand out linen, towels, soap and the like, provide campus and local information, assist with lock-outs, process maintenance requests, prepare and process walk-through and assessment sheets, lost & found, intern mail, and perform all clerical tasks).Work with the CA's when needed to facilitate and assist in conducting breakdowns of apartments and dorms, meeting spaces, lounge spaces, and recreation spaces in accordance with Conference Services standards (i.e. collecting bed linens, blankets, towels, lined trash cans, soap, shampoo/conditioner, toilet paper, other assorted room toiletries, tables, chairs, supplies, and other materials).Manage the check-in and check-out processes according to prescribed procedures for different locations on campus, using proprietary Conference Services software.Prepare and monitor all incident reports on a timely basis and keep professional staff looped in on important issues.Oversee the work place, storage space and equipment to ensure it is being kept clean and orderly.Launder and iron the OCS tablecloths.Manage the preparation of registration materials (including room assignments, wildcards, keys, etc.) in…
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