Office Administrative Assistant

Job Overview

As a Community Associate for Flex Workspace Solutions / Strive Coworking you will be responsible for delivering an exceptional daily member experience while fostering the FWS coworking culture.

• Deliver exceptional customer service and create a warm, welcoming business environment.
• Manage front‑desk operations: greet visitors, receive deliveries, coordinate center tasks, and maintain daily clean‑up standards.
• Uphold center readiness: conduct daily walk‑arounds, set show offices & conference rooms, check restroom amenities, manage mail distribution, maintain clean common areas, brew coffee, and handle the dishwasher.
• Build the FWS network by collecting success stories, organizing community events, and facilitating member connections.
• Engage the FWS community to ensure expectations are met and uncover opportunities to enhance the community experience.
• Assist with member communications and new‑member onboarding, including orientation and welcome activities post‑sale closure.
• Capture and enter all daily service charges into the billing system promptly.
• Ensure accurate invoicing and timely payment collection from customers.
• Document, follow‑up, and resolve customer concerns and facility issues, escalating to appropriate departments as needed.
• Manage the business center independently in the absence of the Community Manager.
• Perform additional tasks as assigned.

• Proficient in Microsoft Office Suite.
• Positive, team‑oriented attitude.
• Effective communication skills with a wide variety of individuals.