Asset Repair Coordinator

Overview

Position: Asset Repair Coordinator

Location: Princeton, IN

Job Summary:

We are seeking a customer-focused Service & Repair Coordinator to lead repair and preventive maintenance services for equipment located within Toyota facilities and other customers. This position requires strong customer service, organizational, and negotiating skills. You must be flexible to change. You must be able to build and maintain long-term relationships with customers, vendors and internal associates. Exposure to a manufacturing environment and production equipment is desirable.

By joining our team, you will play a critical role in supporting Toyota's world-class operations, building trusted relationships, and ensuring damaged equipment repairs are handled reliably and efficiently. This is an excellent opportunity to be a visible contributor in a high-performance environment while growing your expertise in service, repair, and operational excellence.

• Act as a central point of contact for both Toyota associates and vendors to resolve service needs quickly and effectively.
• Coordinate efficient scheduling, parts processing, and logistics to minimize lead times and maximize equipment performance, reducing potential downtime.
• Answer customer inquiries with confidence and professionalism, providing solutions and follow-through.
• Accurately enter and manage data in multiple computer and tracking systems, including quotes, purchase orders, acknowledgements, and repair records.
• Build and maintain key vendor relationships to support repair and service opportunities.
• Prepare and manage documentation of all work performed, ensuring compliance with service contracts.
• Support problem-solving activities related to accounts payable, receivables, and customer service challenges.
• Contribute to a strong, team-based culture focused on customer care, operational excellence, and personal growth.
• Adhere to safety and 5S standards, aligning with Toyota's culture of continuous improvement.
• Participate in ongoing product and systems training, staying current with best practices and tools.
• Take ownership of special projects and “step up” when new opportunities arise.
• Occasional emergency after hours processing may be required.

• High school graduation or equivalency; emphasis on office, shop or other skills
• Minimum 2 years' experience in customer service/inside sales.
• Possesses a strong business acumen to make sound decisions pertaining to the needs of the business.
• Proven experience in industrial environment
• Preferred experience in a distribution and/or manufacturing environment.
• Proven experience reading and understanding documents such as policy manuals, safety rules, operating and maintenance instructions, procedure manuals and prints
• Ability to write routine reports and correspondence.
• Ability to travel occasionally; overnight travel may be required.
• Proven experience in effectively communicating information and responding to questions in person-to person and small group situations with customers, clients, general public and other employees of the organization.
• Ability to adapt to changing circumstances with resilience and a positive attitude
• Commitment to continuous learning and personal development
• High level of motivation with a demonstrated ability to work alone or in a team
• Ability to manage both team and customer expectations
• Familiarity with 5S
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online
• Ability to learn and use OTC's computer systems to create and maintain required records regarding equipment repair and service
• Ability to meet the physical requirements of the job
• Valid driver's license with driving record acceptable to OTC insurance company
• Ability to work in environments that may include:
  • Moving mechanical parts
  • Fumes or airborne particles
  • Painting chemicals and solvents
  • Electrical equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
• Maximum unassisted lift = 50 lbs. Average lift less than 50 lbs.

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance.
• Accuracy - Ability to detect errors in normal course of work by standard check or routine crosscheck. Errors resulting from inaccuracy would create minor confusion, delay or expense to correct the situation.
• Initiative - Takes independent actions and calculated risks;
  Looks for and takes advantage of…