Team Leader Information Technology

Benefits

We pride ourselves on retaining top talent by offering work environments that support professional growth and personal success. In addition to competitive pay and comprehensive healthcare and retirement plans, Deaconess offers:

• Flexible work schedules (where applicable)
• Onsite childcare centers (Infant through Pre‑K)
• Tuition reimbursement and professional development support
• Career advancement and leadership development opportunities
• Access to wellness and fitness resources

The IS Team Lead provides operational leadership and technical oversight for systems, applications, and technologies within their assigned area. This role balances people leadership, hands‑on technical contribution, and operational accountability, ensuring service reliability, documentation integrity, and continuous improvement.

The IS Team Lead works closely with IS leadership, cross‑functional teams, and business partners to maximize the value of technology investments and support business continuity and disaster recovery planning.

• Lead, mentor, and support a team of IS professionals, including performance feedback and development
• Establish team priorities, assign work, and manage competing deadlines and operational demands
• Plan, deploy, support, and manage day‑to‑day operations of assigned systems, applications, and technologies
• Track and communicate project status, resource needs, risks, and issue resolution to IS leadership
• Perform hands‑on troubleshooting, escalation, and resolution of complex technical issues
• Support and contribute to projects, upgrades, and system enhancements
• Develop and maintain technical documentation, standard operating procedures, and workflows
• Lead initiatives to improve system reliability, performance, security, and efficiency
• Coordinate disaster recovery and business continuity planning for assigned systems
• Serve as a Subject Matter Expert (SME) for assigned technologies and processes
• Identify opportunities to optimize system utilization and improve service delivery
• Provide or coordinate 24x7 support coverage as required

• Associate’s or Bachelor’s Degree in Computer Information Systems, Computer Science, or equivalent experience
• 5+ years of progressive experience in Information Services, IT operations, or systems support
• Prior experience leading or mentoring technical staff
• Strong understanding of enterprise systems, applications, and infrastructure operations
• Ability to manage multiple priorities while maintaining quality and timeliness
• Strong analytical, problem‑solving, and decision‑making skills
• Excellent written and verbal communication skills
• Proficiency with common productivity tools (Microsoft Word, Excel, PowerPoint, databases, email)
• Relevant technical certifications aligned to assigned area preferred

IS Team Lead, IT Team Lead, Information Services Leadership, Healthcare IT, DTS, Systems Operations, Application Support, Technical Leadership, IT Operations Management, SME, Disaster Recovery, Business Continuity Planning, Process Improvement, System Optimization, Technology Operations, IT Supervisor, Healthcare Technology, Infrastructure Support, Enterprise Systems, IT Management, Digital Technology Services

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.