Operations Manager

Job Overview

Operations Manager at Peoplelink Group – a staffing agency partnering with Global SQ, a leading quality sort and containment services company. This role leads the Princeton team and ensures smooth, efficient operations.

Compensation: $60k–$70k
Schedule: 1st shift with flexibility

• Drive customer satisfaction through regular customer interaction and provide timely feedback using customer satisfaction program
• Develop new and existing customer relationships
• Possess a proficient knowledge of all Account Managers, Inspectors, Senior Inspectors, Administrative Specialists, and Supervisors job requirements
• Develop, track, and report customer satisfaction improvement initiatives to senior management based on key performance indicators
• Meet or exceed all customer production, quality, and delivery time expectations
• Problem‑solve customer concerns using tools including CAR and 8‑Disciplines methodology
• Develop customer satisfaction improvement initiatives based on key performance indicators (KPIs)
• Ensure timely delivery of customer reports as needed
• Manage active projects for compliance with all applicable client and company requirements
• Maintain compliance with all ISO 9001 quality management system requirements
• Create and maintain key performance indicators supporting project team performance data
• Ensure all team members are trained and competent to perform their job responsibilities
• Manage project and operations costs and actively seek ways to reduce those costs
• Provide support for compliance with all safety and ergonomic policies and procedures
• Ensure all safety alerts are completed and submitted accurately and promptly
• Lead and manage all team members
• Establish performance expectations for team members and conduct performance evaluations
• All other duties, as assigned

• Bachelor’s degree in business or technical discipline (Preferred)
• Ability to read and follow directions
• Ability to communicate effectively (verbally and written)
• Computer‑literate (MS Office, e‑mail, etc.)
• Ability to update reports using Excel, Word, etc.
• Ability to interpret quality control plans, procedures, and prints
• Skill in using gauges and basic metrology tools
• Ability to instruct and train team members
• Ability to evaluate team member performance
• Ability to multi‑task
• Able to pass initial and subsequent drug screenings

• Unlimited PTO program
• Competitive health benefits
• Career journey planning and employee recognition
• Culture initiatives – community service, fitness, cultural networks, and social celebrations

Global SQ brings a distinct approach to quality sort and containment services. Its custom solutions serve as an insurance policy for manufacturing quality, tailored to customer needs. As a fully certified Minority Business Enterprise (MBE), Global SQ promotes professional diversity and offers seasoned expertise to solve manufacturing quality challenges.

Ability to stand, walk, stoop, kneel, crouch, and manipulate weights of 10–50 pounds for extended periods. Hand/eye coordination with arm/hand/finger dexterity, visual acuity, corrected 20/20 vision. Read, comprehend, and apply written work instructions. Pass a criminal background check and initial/subsequent drug screenings.

Peoplelink, LLC is a leader in the staffing industry and a proud EEOE, M/F/D/V, committed to diversity at all levels of the organization. Safety, health, and well-being of associates, clients, and communities remain a top priority.