Department Manager

Job Description
About the Role
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational & visual experience for your store, customers & colleagues, stay aware of your store’s strengths, opportunities and competitors, analyze and follow up on sales, and create plans to optimise results and profits.

A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities
* Customer Sales & Profit

You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines

Represent yourself and the H&M brand positively during customer interactions

Be aware of and take responsibility for your department's strengths, identify commercial opportunities and act on them

Establish and analyse sales and budget goals, creating plans to optimise results

Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers

Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in‑store sustainability initiatives

Manage your department in a cost‑efficient way

Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges

Ensure all admin routines for both people and operations are handled correctly

Fashion & Trend Awareness

Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers

Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & Development

Recruit, onboard, manage performance, up‑skill and develop your team in‑store

Complete performance evaluations and succession planning to support business & team needs

Retain and share your knowledge and skills with your team

Collaborate, plan and work with the in‑store Visual Merchandiser team

Give and receive feedback with colleagues to learn, develop & support each other

Plan and schedule teams

Communicate regularly to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc

Ensure all procedures, routines and legal requirements in all areas of the store are followed

Participate in relevant available onboarding & introduction processes, training and courses relevant for your role & future development

Retail Operations / Visual & Commercial Execution

Secure a clean and tidy sales floor and back‑of‑house including stockroom areas

Ensure high fashion quality, visual and commercial product presentation, with good garment care

Secure good stock levels and provide input on allocation to Area team

Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and internal routines, utilising all tools and technology provided

Maintain and follow best practice for any in‑store OMNI services & in‑store tech services/tools, e.g. Instore Care App, Click & Collect, Smart Store

Secure a strong balance and maintain price signs in‑store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout the store

Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness etc)

Open and close the store daily

Qualifications
Who You Are

To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others.

You must be ambitious, an effective communicator, supportive, an analytical solution‑finder, capable of working with numbers and managing statistics.

You are achievement‑oriented, motivated by performance and competition to be truly customer‑centric.

Why You’ll Love Working at H&M

We value diverse backgrounds, including but not limited to race, ethnicity,…