Branch Leader

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We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award‑winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

Branch Leader is a strategic and hands‑on leadership role responsible for guiding the Autoplan, personal lines, and commercial insurance teams. The role is both client‑focused and team‑oriented, requiring strong leadership to ensure service excellence, growth, retention, and operational alignment across the branch. This position champions Acera's Client Service Model of being reliable, responsive, and relationship‑focused, and lives the company values: take ownership, people first, commit to excellence, and make work fun.

Status:
Full‑Time, Permanent

Location:

Prince George

Compensation and Benefits:
Acera’s compensation offerings reflect a pay‑for‑performance philosophy that recognizes individual and team contributions. The typical hiring range for this position is from $60,000 - $90,000

CAD annually;
The base salary range for this position is determined based on market location and is influenced by job‑related knowledge, skills, experience, and internal equity. The final offer will be commensurate with the candidate’s years of experience, education, geographic location, and demonstrated ability.

• Leadership and Coaching
• Act as a player/coach, both servicing a personal or commercial lines book and leading the team
• Inspire and mentor team members to meet and exceed client expectations through responsiveness and by building strong relationships
• Lead performance management processes and drive professional development in a way that supports a people‑first culture and ownership mindset
• Client Experience
• Deliver exceptional, reliable client service and set service benchmarks that reflect Acera’s commitment to responsiveness and relationship‑building
• Support and implement recruitment and workforce planning strategies that align with our values and vision
• Tailor training approaches to fit learning styles, promote excellence, and support continuous improvement
• Maintain ethical, calm, and professional conduct in challenging situations, modeling accountability and ownership
• Communication and Team Culture
• Foster a positive and inclusive team environment based on respect, appreciation, and fun
• Participate in team leader meetings, contributing innovative ideas that promote excellence and collaboration
• Celebrate achievements and communicate changes effectively across the team to maintain transparency and responsiveness
• Proven ability to have caring, direct and productive conversations in times of change or diversity

• 5+ years of ICBC auto insurance experience
• Strong Autoplan skills – must be proficient in ICBC transactions
• Level Two General Insurance License
• Demonstrated commitment to continuous improvement and excellence
• High attention to detail and professional communication skills
• Proven ability to lead and influence others positively in alignment with Acera’s values

In addition to a competitive salary, this position may be eligible for annual performance incentives, subject to program requirements. At Acera, our commitment to our people means investing in well‑being, career development, and personal growth.

• Comprehensive health, dental, disability, critical Illness and…