Program Manager

ROLE PURPOSE

The Program Manager will apply leadership and innovation as the life force that sustains and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

• Implements and promulgates all policies and procedures, including developing
• appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/ or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices.
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training
• and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor's files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the
• community
• Ensures that funder's guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed

• A bachelor's degree and/ or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
• Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
• Extensive experience in management of the day-to-day aspects of community-based programs, including case planning, behaviour modification techniques, psychosocial rehabilitative techniques
• Excellent verbal and written communication skill in English
• Knowledge and experience in the areas of group process, individual counseling and crisis management
• Extensive knowledge and experience in hiring, training and supervising staff
• Ability to motivate and organize a staff team
• Administrative experience and strong administrative skills