Service Support Analyst

Position Summary

Are you interested in an opportunity to grow professionally within a positive and progressive culture? Northern Health is seeking a Service Support Analyst to join our Information & Technology Services department.

Utilizing ITIL best practices, the Service Support Analyst position is responsible for providing technical support services. Working with both internal and external parties in support of clients and technologies; by analyzing, and diagnosing problems, and formulating solutions requiring considerable knowledge of both the technology and end user environment. Guide clients in the appropriate selection and use of technology to meet their evolving needs.

Responsible for the full lifecycle of associated hardware and software in the areas of;
Unified Communications (UC) including wired rooms and audio/visual equipment, Compute Devices and associated Peripherals, Output Management, and Application Integration across both physical and virtual environments. This position will provide service to various locations, periodic travel will be required to service and refresh on site equipment within the Health Authority.

Shift Rotation/Hours of work: Monday to Friday, Days - 08:00 to 16:00

• Grade 12.
• Graduation from a recognized two (2) year computer system technology diploma program, plus
• three (3) years recent related experience
• or an equivalent combination of education, training and experience.
• Valid Class 5 Drivers License.

• Ability to type.
• Ability to communicate effectively, both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.

Community:

Information about living, working, and thriving in the area is available through Prince George

Northern Health covers nearly 600,000 square kilometers, delivering health services to more than two dozen communities and 55 First Nations communities across the region. We provide both hospital and community-based care to a population of approximately 300,000 people. With a team of over 12,000 staff and physicians, we are committed to offering high quality, person centered care in collaboration with communities and partner organizations throughout Northern BC.

Joining Northern Health means becoming part of a supportive team that values your growth and well-being. Here s what we provide:

• Comprehensive benefits including extended health, dental, and a municipal pension plan for part-time and full-time employees. Casual employees have option of paying for benefits.
• Four weeks of vacation after one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program with attractive incentives.
• Employer-paid training and leadership development opportunities.
• Access to spectacular outdoor activities and enjoy the shortest commutes in BC.
• Loan Forgiveness Programs offered through Federal and Provincial Government for eligible professions.

Please ensure you upload the following documents as part of your application:

• Registration number (if you belong to a regulated profession).
• Supporting documents for education and qualifications, such as:
• Program certificates or diplomas.
• High school, college, or university transcripts.
• Cover letter and resume (recommended).

Before applying, please review the steps outlined on our Northern Health Careers page:
Information for international applicants