Manager, Student Services

Job Summary

Reporting to the Director of Marketing and Events, the Manager of Future Student Services will provide strategic leadership and oversight for future student engagement and recruitment services. This position is responsible for leading and implementing the recruitment plan and strategies within CNC’s SEM Plan to achieve enrollment goals and proactively promote the College. Working closely with marketing and the College community, the Manager will guide and facilitate recruitment work across campuses, ensuring timely and consistent transition services for future students.

• The Manager will support the goals, strategies, and implementation plans specific to recruitment activities at CNC, advancing the organization as a best-in-class performer among post-secondary institutions in Canada.
• Lead by demonstrating exceptional interpersonal skills to build meaningful professional relationships with future students, faculty, administrators, high school counsellors and administrators, agencies, and other key community partners.
• Play a critical role in the success of CNC’s SEM activities, chair, co-chair or hold membership in committees.
• Oversee the coordination and planning of recruitment and other activities with SEM-related functions across the College, ensuring recruitment campaigns and event plans are aligned with marketing.
• Hold a leadership position within Marketing and Recruitment and guide the activities of staff in the future student portfolios as well as maintain relationships and recruitment strategy with the community campuses.
• Supervise a team of Future Student Advisors, an Administrative Assistant, and Campus Ambassadors.
• Contribute to the vision, mission, and goals of the College and support the aspirations and needs of our learners.
• Promote a positive work atmosphere by interacting and communicating professionally, demonstrating mutual respect with students and colleagues.

• Provide leadership, vision, and strategic direction when planning, developing, and implementing CNC’s recruitment plan and initiatives.
• Recruit, develop, supervise, and mentor staff that support future student services.
• Develop and implement an institutional strategy for domestic student recruitment in line with the College’s SEM plan and enrollment goals, with outcomes approach, key performance indicators, and assessment measures.
• Develop and maintain exceptional professional relationships with external College partners, including school districts, community campuses, high school counselors, teachers, administrators and agencies.
• Oversee coordination and execution of all recruitment activities ensuring support of the organization’s strategy, including exceptional internal and external relations, quality control, and brand alignment.
• In close collaboration with the Director, manage the leadership, development, and implementation of the College’s Youth Engagement and Transition Strategy.
• Work closely with deans, associate deans, directors, community campus managers, faculty program coordinators, and marketing personnel to guide an all-College approach to recruitment.
• Act as the primary recruitment contact with community campuses on and off campus.
• Work closely with marketing, institutional research, and admissions to align recruitment work with current enrollment and priority programs.
• Create pointed strategies for identified target markets.
• Establish institutional collaborative priorities for staff to engage in proactive recruitment strategies, including faculty and community campuses.
• Initiate, co-develop, facilitate, and support program and/or faculty-level recruitment activities.
• Work collaboratively with internal partners who work within Indigenization to support the development and implementation of a robust indigenous student recruitment strategy and plan.
• Work collaboratively and align with international department in relation to the international student recruitment strategy.
• Lead recruitment projects from planning to implementation.
• Develop and update student recruitment materials in coordination with Marketing.
• Promote BCCAT and other educational transfer agreements.
• Contribute to the…