Visitor Information Counsellor

850 Canada Games Way Prince George, Prince George
Accessible

Employer:

Yes
Open to International applicants with valid Canadian Work permits:
Yes

Seeking Prince George enthusiasts who love to connect with locals and visitors!

Tourism Prince George Society operates as the destination marketing organization within the city of Prince George and is located on the unceded, traditional territory of the Lheidli T’enneh. Tourism Prince George is committed to supporting and promoting cultural connectivity and understanding with their host Nation, and other regional Nations while we move along the pathway to reconciliation. Our team works closely with our local tourism partners to develop innovative campaigns that will drive visitation to Prince George.

Tourism Prince George is committed to creating and maintaining an inclusive workplace that welcomes, respects, and values diverse backgrounds, viewpoints, and abilities. As an equal opportunity employer focused on achieving a fully inclusive, barrier-free workplace, we are committed to removing barriers for underrepresented peoples, and supporting every employee to increase active engagement in the workplace.

The role of the Visitor Information Counsellor is to maximize the economic benefits of tourism by promoting tourism products and services. Visitor Information Counsellors will be responsible for the effective delivery of travel information to visitors with the goal to extend their length of stay and ensure that they have a remarkable travel experience in the region.

Responsibilities

Deliver exceptional visitor experiences by phone, e-mail, and in-person at the Visitor Centre, Nanguz’An Market, and within the community at events and tourist attractions.

Maintain well-informed, working knowledge of attractions, events, and services in Prince George and the surrounding area.

Provide accurate information on tourism products and services based on visitor requests regarding destinations, transportation, accommodation, options and costs, etc. of Prince George and the surrounding area.

Gather and accurately record visitor statistics in accordance with Destination BC standards.

Participate in familiarization tours and stakeholder presentations.

Uphold and maintain operations of TPG Visitor Centre and Nanguz’An Market to standards including but not limited to stocking, maintaining, and tidying visitor guides and brochures, merchandise and rental equipment.

Undergo training on Shopify and inventory management of retail merchandise and financial transactions.

Comply with the dress code and follow all Standard Operating Procedures and protocols for the Visitor Centre and Nanguz’An Market.

Provide assistance and support for other Tourism Prince George team members and projects as required.

Qualifications

Customer service and sales-driven achiever who is adaptable, professional, and approachable.

Energetic, self-motivated, and results-oriented with good organizational skills and attention to detail.

Must feel comfortable speaking with visitors and promoting Prince George and its attractions.

Excellent verbal and written communication skills.

Strong knowledge of Microsoft Word, Excel, and database systems.

Ability to work effectively as part of a team and independently.

Customer service certifications (ie. World Host, Destination BC’s VIC Certification) or post-secondary education in a related field is an asset but not required.

Knowledge of a second language is an asset but not required.

A valid class 5 driver’s license.

Working Conditions

Able to work long days live on location at community events.

Able to lift up to 50 lbs.

Must be flexible to work a variety of shifts including weekdays, weekends, mornings, evenings, and statutory holidays and at different venues as needed.

Reports to:

Specialist, Visitor Experience

Please email your resume and cover letter to Tourism Prince George by Tuesday, March 18, 2026, at 4:30 pm. We thank all candidates in advance for their interest; however, only those short-listed will be contacted for an interview. The hiring of this position may be affected by the funding received through the Service Canada Summer Jobs grant. These requirements include permanent resident of Canada/Canadian citizen and between the ages of 15-30 years.

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