Information Services Representative

Employment Status Full Time

Employment Type

Leave Replacement

Job Summary

This position plays a key role in supporting effective and timely communication within the College and to external clients. This position reinforces the College’s values and vision by consistently demonstrating a caring, courteous and customer service oriented attitude and approach in all interactions with students, the public and other employees.

• Identify, collect and distribute College information for communication to internal and external clients.
• Answer incoming telephone calls, provide general information, and direct/transfer calls to the appropriate offices and individuals.
• Answer general knowledge questions of CNC processes, events and activities.
• Process and distribute all incoming Office of the Registrar mail.
• Lead person for Ministry of Justice Criminal Records Check process. Involves creating access codes, receiving confirmation and distribution of results to appropriate CNC personnel.
• Responsible for scanning and linking of all documents kept within the electronic student file in accordance with Perceptive Content processes.
• Prepare student requested “Verification of Enrollment” letters for various funding or other agencies.
• Obtain updated records of personnel and department changes and College activities for all CNC campuses.
• Monitor, respond, troubleshoot and redirect e-mail inquiries.
• Remain at switchboard position to monitor phones during emergencies and evacuations as per college policy.
• Train backup personnel on switchboard functions.
• Perform general duties including compiling acceptance packages, filing, photocopying, data entry, etc.
• Update and data enter into electronic student database personal information, admission and program requirements such as test results, transcript information, certificates, criminal record checks, etc.
• Maintain positive working relationship with various College departments and regions.
• You will be part of a team actively engaged in contributing to and accomplishing the vision, mission, and goals of the College and in supporting the aspirations and needs of our learners.
• You will promote a positive work atmosphere by interacting and communicating in a professional manner that demonstrates mutual respect with students and colleagues.
• Complete other duties as assigned.

Skills & Qualifications

• Minimum one years’ post-secondary education in Communications, Applied Business Technology, or an equivalent combination of education and experience.
• Minimum two years of related work experience, preferably in dealing with the public in an educational setting.
• Excellent interpersonal and communication skills.
• Excellent word processing, spreadsheet and data entry skills.
• Ability to quickly learn and retain a large body of general College information, including activities, functions, personnel, rules, policies, regulation, procedures, etc.
• Ability to work with constant interruptions and to maintain attention to detail.
• Ability to prioritize workload and complete multiple tasks manner in a fast-paced environment.
• Ability to make simple arithmetic computations and tabulations correctly.
• Ability to compose routine and non-routine correspondence.
• Ability to handle difficult customers appropriately.
• Ability to handle emergency telephone calls and situations.
• Ability to maintain confidentiality and privacy requirements.
• Minimum typing speed of 30 words per minute with 90% accuracy.
• Data entry keyboarding skills (alpha/numeric) of 90 key strokes per minute.
• Reliable, punctual with strong organizational skills.

Band F

Grade NA

Salary $60,876 per year

Location Prince George

CNC Campus Prince George

Province BC

Country Canada

Department Office of the Registrar

Posting Number 25-191SP

Employee Group Operational

Position end date (if temporary or seasonal) 08/14/2026

Number of Hours per week 35

Posting Competition Status Accepting Applications

Number of Positions to fill 1

Open Date 11/20/2025

Screening/Close Date 11/27/2025

Remain Open Until Filled Yes

Required fields are indicated with an asterisk (*).

• * Are you legally able to work in Canada?
• Yes
• No
• * Do you have a minimum one years’ post-secondary education in Communications, Applied Business Technology, or an equivalent combination of education and experience?
• Yes
• In progress
• No
• * Do you have a minimum two years of related work experience, preferably in dealing with the public in an educational setting?
• Yes
• No

Required Documents

• Resume
• Cover Letter
• Optional Documents
• Credentials
• Other
• Optional Credentials 1