Call Centre Operator - Logistics

About the job Call Centre Operator - Logistics

Call Centre Operator (Logistics)

• Full-Time, Permanent

Are you a detail-driven problem solver with a passion for logistics and real-time operations? Our 24/7/365 logistics call centre is looking for a Call Centre Operator who thrives in high-pressure environments and can juggle multiple tasks with confidence and calm.

Job duties:

As a key player in our fast-paced call centre, your responsibilities will include:

Breakdown & Repair Coordination

• Receive breakdown calls from drivers and arrange repairs through approved service providers or truck dealerships.
• Maintain ongoing communication with fleet controllers regarding the repair status.
• Record all details in the breakdown book for morning handover to the admin team.
• Direct drivers to approved diesel filling stations.
• Authorise diesel refills, issue reference numbers, and log all relevant data into the system (fleet number, litres, time, date, kms).

Load & Route Monitoring

• Capture loading and offloading details, including client info, load mass, kms, and times.
• Monitor routes for any deviations and take corrective action when necessary.

Journey Management

• Enforce journey and sleep plans.
• Wake drivers up as needed and report delays or route deviations to Fleet Controllers.
• Activate recovery protocols during emergencies like accidents or hijackings.

Pool Vehicle Management

• Manage bookings for company pool vehicles.
• Perform inspections and report any issues to the Technical Manager.

Requirements:

• Matric / Grade 12 (Required)
• 2-3 years experience in a logistics or transport call centre (Required)
• English fluency (Required);
  Afrikaans (Desired);
  Other SA languages (Advantageous)
• Diploma in Logistics/Transport Management (Advantageous)
• Strong admin skills, attention to detail, and the ability to work under pressure

Working hours:

• Day Shift: 06:00 18:00
• Night Shift: 18:00 06:00
• Work Schedule:
  
  3 days on / 3 days off rotation
• Includes weekends and public holidays

If you're organised, proactive, and love solving problems in real-time, we want to hear from you!