Customer Experience Partner

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Enddatum:
3. Februar 2026 (Noch 6 Tage Zeit für Bewerbung) job requisition :
R2841198
** ABOUT THE JOB:
**** JOB PURPOSE
** Holds end-to-end accountability for the performance of assigned Portfolio and territory. Ensures the and implementation of a long-term sales strategy which focuses on maximizing market share, sales target achievement and maintain profitability objectives, in addition to provide best in class HCPs and patient's journey.
** KEY

ACCOUNTABILITIES
**** Sales KPI Achievement
*** Effectively implement sales strategy and tactics in accordance with company policies, to achieve set targets
* Develop further patient potential throughout territory through creating disease awareness, product knowledge and product differentiation
* Initiate appropriate plan of action (POA) to ensure performance is in line with sales objectives and SKFPIs
** Territory Business Planning
*** Conduct analysis of market/ competitors to identify territory business opportunities and threats
* Develop Territory Business Plan and allocate resources (e.g., call activities, budget), for optimal sales impact
* Monitor territory business plan to ensure resources are directed to customers of greatest potential
* Participate in promotional activity programmes to increase disease and product awareness in the market
** Customer Focus and Service
*** Update territory customer segmentation classification and database continuously
* Explore and expand new customer base in line with Diabetes Disease portfolio objectives
* Build trust and credibility with customers by demonstrating professionalism
* Build effective, long-term relationships with key stakeholders and opinion leaders
* Peer-to-peer engagement with customers by delivering key promotional messages within approved promotional material
* Arrange CPD/CME meetings for scientific exchange with the target audience
* Participate in regional and national congresses to support and advance portfolio objectives
** Reporting/ Administration & Collaboration
*** Submit weekly call planner using company tools and report completed calls according to company SOP.
* Submit monthly reports on field activities as well as plans for upcoming month.
* Ensure punctual delivery of reports
* Set up and maintain accurate customer and administrative records
* Work closely with cross functional team to supplement in-field activities and ensure that latest data is shared with clinicians in a timely and compliant manner
* Identify and report Pharmacovigilance (PV) data and Product Technical Complaints (PTC) in accordance with company procedures, timelines, applicable training, and regulatory requirements.
*
* ABOUT YOU:

**** JOB-HOLDER ENTRY REQUIREMENTS
**** EDUCATION
* ** University degree – science degree would be an advantage
** EXPERIENCE*** 5yrs as a Sales Representative within the Pharmaceutical environment.
* Experience in the Pretoria SE Area will be an advantage.
* Experience in the pharma industry in a commercial or medical role.
* Proven relations with target customers in the Pretoria SE Area.
* Able to work without direct supervision
* Proven sales and customer success record
* Excellent communication skills: clear and concise medico-marketing messaging incl. ability to communicate highly technical information to medical specialists
* Demonstrate good written, verbal and presentation skills
* Strong entrepreneurial sense and spirit
* Strong analytical ability
* Well-developed planning, coordinating and prioritizing skills
* High learnability (incl. complex theory/science),
* Ability to work closely in collaboration with cross functional business areas.
* Goal and results orientated
* Negotiation skills
* Systematic thinking and acting in a consistent way
* Innovative thinking, problem solving and decision making
* Valid driver’s license
* Be willing to travel as per territory requirements
* Project management
* Strategic thinking
** KNOWLEDGE AND SKILLS
*** Must be able to communicate highly technical information to medical specialists
* Must use effective selling skills to…