Travel Consultant

Work model: Hybrid (office and home, when properly trained)

Experience: Junior to Mid (2 to 5 years)

Reporting to: Operations Supervisor

Start date: As soon as possible

We are welcoming applications for a Travel Consultant, to start as soon as possible. Please read the below description very carefully, to understand what we are looking for in the ideal candidate, and how to apply correctly. We are very clear in what we want in the successful candidate - and you will know clearly if you are a good fit from the below.

Mzansi Experience is a small, but well-established DMC (destination management company), RENOWNED for excellent service, individual attention and providing travel packages with a difference! We provide set packages and custom itineraries for international clients (incoming travel) coming to visit Southern Africa, including South Africa, Botswana, Namibia, Zambia, Zimbabwe – and soon also East Africa.

• Answer incoming enquiries for standard tours during office hours, including quoting on the correct pricing as per pricelist – this is for ALL online platforms, website and direct emails
• Logging all sales and enquiries on the correct lists – SharePoint/Excel
• Upsell additional services and products, e.g. extra game drives
• Following up on quotes if no answer is received in 48 business hours (excludes weekends/holidays) - email
• Daily check on availability with our lodges, to block out any fully booked dates (via email)
• Processing successful bookings, e.g. client forms, invoicing documents, sending information to our admin/finance team, confirmations (email, Excel, PDF)
• Check for booking availability with each booking, just to be sure the booking can be made – even though we monitor fully booked dates – via phone call/Whats App
• Pricing updates on our online platforms, as and when necessary (normally once a week) - online
• Sending out review requests on our online platforms, as soon as a tour has been completed. – online / email
• Checking in with guests 7 days before departure (or closest business day before) that all arrangements are in order or if they need any further assistance. – email
• Weekend or weekday after-hours duty as per schedule (normally once every two weeks) – includes points 1,2,3,7

• Must have matric certificate
• Willing to learn / Eager to work and able to think outside the box
• Be fluent/native English and have impeccable writing skills
• Knowledge of handling multiple inboxes on Outlook
• Capturing data on Excel
• Excellent time management (response time on requests) is highly important.
• Be able to make basic tour cost calculations properly & accurately
• Being able to work on your own, but also collaborate as part of a team
• If not from the travel industry, must have an interest in the travel industry – otherwise you are not going to be a good fit to this company
• Must be based in Pretoria / Centurion, so that on-the-job training can be done in person at our offices located in Garsfontein, Pretoria East.

To familiarise yourself with the company and our products / services, please view our website nsi.travel

The remuneration package for this role will be offered according to individual experience and ability. We are looking for the “right” person, not just to fill a role.

Basic Salary, uncapped commission on qualifying sales, incentives on sales targets reached, medical insurance cover (day-to-day).

• Comprehensive Curriculum Vitae with qualifications and professional experience
• Application letter stating why you see yourself as a good fit for this role, and our team
• Your salary requirements – remember this is a junior-mid role

Your application must be sent directly to leonvel – no other method of application will be accepted. In the email subject line, please use the reference #Bookings Agent

• This role is not discriminatory towards race, gender, age, religious or personal orientation.
• Only South African citizens, or individuals with a permanent work visa for South Africa, will be considered.
• Due to high application volumes, please accept your application as unsuccessful if not contacted within 14 days.