Expert Engagement Partner - KZN

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

• As the Expert Engagement Partner, your role is to drive HCP awareness, advocacy, and recommendation of Haleon Consumer Healthcare’s key power brands to their patients/customers.
• Your role combines a range of accountabilities and responsibilities to drive meaningful HCP engagement, promote our products/channels, and therefore key to the delivery of Strategic Expert KPIs (AWR, BRMO, SOR, IQVIA Rx Share), driving volume consumption, improve customer ranking vs. competition and professional endorsement of our brand portfolio to meet Haleon targets in compliance with policies & standard operating procedures.
• Through effective orchestration, you will employ a variety of engagement channels, both digital and face-to-face, to ensure the successful execution of our Omnichannel Expert Engagement Strategy.

• Conducts in-depth and informative expert detailing sessions with HCPs to effectively present Haleon’s brands, clinical data, therapeutic benefits, and unique selling points.
• Recruits experts to Haleon digital channels to enable value added services through digital communication (e-consent approvals, HHP registrations etc.).
• Utilizes a variety of engagement channels, including face-to-face calls, remote calls, Veeva emails, webinars, and online/offline resources, to interact with HCPs and drive meaningful engagement.
• Utilizes data and insights to map HCP preferences to be more customized and effectively implement Omni-CH plans to his/her targeted audience.
• Guides HCPs in accessing and effectively utilizing available resources for patient communications and actions on the HHP.
• Motivates HCPs to participate in self-learning medical modules for Continuous Medical Education (CME) to enhance their knowledge about Haleon’s brands.
• Delivers in-call quality on a consistent basis, measured through field visit assessments, expert performance tracking, VOC surveys as indicator.
• Fosters relationships with HCPs in your assigned territory through meaningful interactions and discussions about their needs and preferences.
• Ensures effective distribution of medical samples to HCPs, facilitating patient trial and potential conversion to purchase.
• Monitors and achieves strategic expert performance indicators (KPIs) such as Average Weekly Recommendations (AWR), Brand Recommended Most Often BRMO) and Share of Recommendations (SoR) to measure conversion success.
• Meets or exceeds territory sales targets contributing to overall company growth and revenue.
• Provides feedback on competitor intelligence and market trends.
• Coordinates and supports standalone lunch and learn meetings or conferences to deepen HCPs engagement.
• Is a consistent ambassador of expert field team, continuously demonstrating Haleon behaviours within SOPs and in compliance.
• Manage sample distribution in line with cycle and S&T strategy and complete sample trackers on a weekly and monthly basis.

• Bachelor’s degree in a relevant field.
• Additional qualifications or certifications in sales or marketing are advantageous.
• Ideally 2 years’ experience in Healthcare/Influencing role.

• Product Knowledge:
  Thorough understanding of pharmaceutical products, therapeutic areas, and clinical data presented.
• Communication
  
  Skills:
  
  Excelle…