Manager Clothing at PnP

Overview

Role

Summary:

To manage the daily operations, performance, and standards of the Clothing department within a Super/Hyper store, ensuring sales growth, customer service excellence, and compliance with PnP Clothing policies and values.

• Minimum Requirements
• Grade 12 / Matric essential.
• 2-3 years' supervisory/management experience in retail, preferably clothing/fashion.
• Knowledge of VM, promotions, and stock processes.
• Proven track record of delivering sales and shrink targets.
• Willingness to work retail hours, weekends and public holidays.
• Competencies

• Strong leadership and communication skills - assertive and confident.
• Excellent customer care and interpersonal skills.
• Strong commercial acumen - sales, shrink and profit awareness.
• Knowledge of stock management and VM execution.
• Ability to coach, motivate and develop a team.
• High levels of organisation, accuracy and attention to detail.
• Aligned with Pick n Pay values: customer first, accountability, doing good, collaboration.

• Sales & Profitability
  • Deliver Clothing department sales and profit targets.
  • With the support of the Area Manager - Monitor daily sales reports and take corrective action on underperforming categories.
  • Identify opportunities for upselling and promotional execution.
• Shrinkage & Security
  • Implement shrink control processes (fitting room monitoring, stock rotation, damages).
  • Enforce security and loss prevention standards.
  • Escalate shrink risks to Store Manager and Area Manager.
• Merchandising & Standards
  • Execute visual merchandising (VM) and promotional guidelines as directed by PnP Clothing.
  • Maintain outstanding floor condition, signage, and displays.
  • Ensure promotional and markdown execution is timely and accurate.
• Stock Management
  • Oversee delivery processes, GRV accuracy and replenishment from backup.
  • Manage stock rotation, ensuring correct size availability and seasonal relevance.
  • Report stock issues and coordinate markdowns/returns.
• Customer Service
  • Ensure all customers receive excellent service.
  • Respond to escalated queries and complaints courteously and effectively.
  • Lead by example in being customer centric and service driven.
• People Management
  • Lead and motivate the Clothing department team.
  • Allocate daily tasks and monitor execution.
  • Conduct coaching, performance management and basic disciplinary actions.
  • Identify training needs and liaise with HR/Area Manager for development support.
  • Give daily/weekly/monthly feedback on scheduling/absenteeism/late coming (edits) to Workforce Manager.
• Promotions & Pricing
  • Ensure pricing and labelling accuracy.
  • Execute promotions and markdowns to Clothing divisional standards.
  • Provide feedback on product performance to Area Manager.
• Compliance & Administration
  • Maintain hygiene, housekeeping and safe working standards in floor and backup.
  • With support of the Area Manager - Complete daily, weekly and monthly Clothing admin and reporting.
  • Ensure full compliance with store, legal and Clothing business policies.

Closing date: 06 February 2026