Stock Controller​/Retail Customer Care Executive

M-KOPA South Africa ( Johannesburg & Pretoria)

You're Good at What You Do. But Does Your Work Actually Change Lives?

You've mastered the rhythm of retail operations. Stock comes in, stock goes out. Customers arrive with problems, you solve them. You're reliable, competent, and probably the person your team turns to when things get complicated.

But here's a question worth sitting with: when you hand a customer their device, does it matter beyond the transaction? Does that moment connect to something bigger than a sale target?

At M-KOPA, every device you distribute is someone's first step toward financial inclusion. Every phone swap you complete keeps a small business owner connected to their customers. Every troubleshooting session you navigate might be helping a mother access mobile money for the first time, or a young entrepreneur run their side hustle.

This isn't retail as usual. This is retail as economic infrastructure.

M-KOPA now serves 7 million customers across Africa, up from 5 million just last year. We've unlocked over $2 billion in credit for people the traditional financial system overlooked. And here's what matters most: 86% of our customers report improved quality of life, with 70% using our products to generate income.

We've assembled over 2 million smartphones in Kenya. We've financed more than 4,000 e-motorbikes that save riders $5.62 daily. We're not a startup trying to find product‑market fit. We're a certified B Corporation financial access across a continent.

And we need people at the front lines who understand that stock control and customer care aren't back‑office functions. They're the moments where our mission becomes real.

You may have noticed M-KOPA hiring across multiple positions. This isn't random. We're deliberately building the retail infrastructure to take us from 7 million to 10 million customers. Our South African operations across Western Cape, Gauteng, and Mpumalanga are expanding, and we need Stock Controllers who see beyond inventory counts to the human impact of every device movement.

This is joining during the critical scaling phase, not after the systems are already built.

In a typical retail environment, you manage stock and handle complaints. The metrics are inventory accuracy and customer wait times. The work is important but disconnected from broader outcomes.

Here, you're part of a system that transforms economic access. When you complete a phone swap efficiently, you're not just processing a return. You're ensuring a customer doesn't lose days of income while waiting for a working device. When you troubleshoot effectively, you're not just closing a ticket. You're keeping someone connected to the financial tools that changed their life.

The difference isn't in the tasks. It's in what the tasks enable.

• Receive and issue stock, conduct regular stock takes that keep our inventory accurate and our customers served.
• Handle reverse logistics, completing phone swaps and returns with the efficiency that keeps disruption minimal for customers who depend on their devices.
• Support sales for both new acquisitions and upgrades, working alongside the sales team to ensure customers get what they need.
• Log, troubleshoot, and resolve customer issues, following up proactively on phone servicing to ensure customers actually receive their repaired devices.
• Maintain our brand presence in the depot, ensuring marketing materials are visible and in good condition. Every touchpoint matters when you're building trust with customers who've been overlooked by traditional providers.

• Demonstrated experience in customer care or inventory management. You've worked in retail operations, ideally in phone sales or similar technology retail. You understand the rhythm of stock management and the importance of customer resolution.
• Genuine comfort with smartphone technology. You're not just familiar with devices; you're the person friends ask for help. This tech‑savvy orientation helps you troubleshoot effectively…