Host, Restaurant​/Food Service, Server​/Wait Staff

Job Purpose

To greet and welcome arriving guests to the restaurant and monitoring of dining sections to ensure all guests receive an exceptional experience within the restaurant operations

Prepared Work Area

• Prepare mise-en-place, place settings and any other required checks and preparations for service

• Identify issues with regards the restaurant floor appearance/ functioning of equipment and systems

• Check overall cleanliness of the front of house restaurant operations

• Assist with answering the telephone in the restaurant and taking restaurant reservations for the day

• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets

• Use and store operating equipment in line with specifications and safety regulations

• Resolve or report on any anomalies to the required standards

Hosting

• Welcome and check guest bookings

• Seat guests at their respective tables

• Monitor the dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests (if relevant)

• Monitor the guest waiting list, and ensure that the needs of the guests are met while they are waiting.

• Understand and conduct all tasks in line with Food & Beverage standard operating procedures

• Explain menu items

• Make recommendations with regards beverages and menu items

• Interact with kitchen staff respectfully around any special requests

• Be attentive to guest needs within the outlet

• Clear tables after guests have completed their meal

• Provide billing to guests (where relevant)

• Leverage opportunities to upsell on promotional items

Cashiering Services

• Handle all billing transactions for food and beverage services executed in the outlets

• Reconcile payments to orders in the system

• Place guest feedback questionnaires in folders with billing

• Arrange all house accounts prior to service Reconcile float at the end of the day

• Substantiate and report on any float variances

• Secure and transport float as required

• Guest information and copies of transactional documentation is accurately recorded

• Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times

• Interact with guests and provide professional service standards and relevant solutions

• Identifies customers and understand their preferences

• Educate customers on business unit facilities, products and current promotions

• Handle any customer complaints, requests and / or suggestions to resolution, escalating if Necessary

Education

• Grade 12 preferred or Grade 10 (with minimum of 2 years relevant experience as a waiter / host)

Experience

• 2 years experience in a customer service environment

Skills and Knowledge

• English verbal communication skills

• Numerical skills (calculations)

• Cash / credit transaction knowledge

• Cashiering equipment usage and maintenance

• Cashiering administration

• Food & Beverage Product Knowledge

• Menu knowledge

• Basic computer skills

• Food & Beverage Service skills

• Operating equipment use & care

• Upselling skills

• Grade 12

• Collecting Information (listening; asking questions)

• Team co-operation

• Dealing with Customers

• Following Instructions

• Attention to detail

• Checking (accuracy in the handling and recording of transactions)

• Emotional resilience

• Honesty in the handling of cash Presentable

• Work conditions and special requirements

• Ability to work shifts that meet operational requirements

• Mobility and ability to move around as per job requirements (including with the use of aids)

Equity

• Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans