Team Leader Inbound​/Outbound

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

To plan, manage and monitor the implementation of operations related activities and processes in order to deliver on approved operational plans in an effective and efficient manner.

People Management:
Coach, mentor and manage team members toward driving business objectives and ensuring colleague development.

• Capacity Planning:
  Continuously plan the execution of team duties against plan and service level requirements.
• Operational excellence:
  Supervise and support the execution of priorities by team against service level agreements and customer outcomes.
• Compliance and
  
  Risk Management:
  
  Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards.
• Administration:
  Effectively fulfil all required administrative duties, including tracking and reporting.

To manage customer Vehicle and Asset Finance Off Balance Sheet debt through effective and efficient collections tactics in order to maximise recoveries for Absa. This will involve negotiating repayment from customers with the objective of rehabilitating customer accounts.

NQF Level 7 is required.

Higher Diplomas:
Business, Commerce and Management Studies (Required).

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.