Team Manager Credit Lending

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

To implement the operational plans for Retail Credit Lending through monitoring and ensuring that quality risk reviews/assessments are performed by the reporting staff within their own mandates and / or administrative tasks of high standard are performed.
To develop, coach and manage the activities of staff to ensure that performance objectives are met.
To manage effective resource management by means of Salesforce/Dialer/ Debt Manager and continuously initiate process improvement and optimization.

Outputs to deliver this accountability:

• Coach, Mentor, develop and retain the right talent as required by a High Performance Organisation

• To manage the Performance Development (PD) process for every team member according to the Absa PD Management Standards and prescribed process and provide coaching where required.

• Do quality reviews of the team's performance on a regular basis

• Ensure that monthly feedback is provided to staff on their achievement for productivity, quality assessments, targets and general behavioral observations and address poor performance appropriately.

• Initiate multiskilling opportunities for talented individuals.

• Agree and execute training and development plans for low performing team members.

• Coaching and training for all team members in terms of individual needs

• Identify training needs within the team and co‑ordinate appropriate training interventions with the Regional Manager.

• Ensure that succession plans are in place and develop identified successors.

• Support the Regional Manager in creating a climate conducive for sustainable employee engagement, according to feedback received from the Employee Opinion Survey (EOS) and from the EOS Champions.

• Demonstrate role model leadership behavior in all circumstances.

• Develop and maintain relationships with other Specialised Business Units (SBUs).

• Propose and implement new plans and ways of working to improve efficiency.

• Support of Corporate Social Investment (CSI) initiatives.

• Promote a positive, energising, optimistic and fun environment for staff to work in.

• Optimise operational efficiencies and effectiveness within the platform.

• Display and take ownership within the team and live the Absa values – “walk the talk”

• Have the ability to have tough conversations with staff when there the need arises.

Outputs to deliver this accountability:

• Implement the business unit's strategy and action plans as communicated by the National Manager and Regional Manager.

• Manage the daily, weekly and monthly productivity of the team on Dialer and amend the plan according to actual performance and resource availability.

• Do quality assessments for the team and provide corrective actions where necessary.

• Manage the risks identified and captured on the Risk and Control Assessment (RCAs) and take corrective actions where required.

• Contribute to reducing impairments by implementing the monthly controls to manage direct reports’ activities for early risk mitigation.

• Guide the team in terms of a deal maker culture during sanctioning processes and ensure that all possible options are considered.

• Ensure the team understand the retention strategy of the bank and explore all avenues to rehabilitate High Risk customers.

• Ensure that Administrative staff is aware of the importance of quality execution to support a seamless customer experience.

• Ensure a quality Business Continuity Management Plan is in place and that the team understand their role in it.

• Continuously identify and monitor trends and implement remediate actions where necessary as well as sharing the information with the related Retail Stakeholders.

• Act as a key agent for the implementation and execution of new policies, procedures,…