More jobs:
IT/Tech Technician, Technical Support
Job in
Pretoria, 0002, South Africa
Listed on 2026-03-10
Listing for:
HandPicked Recruitment
Full Time
position Listed on 2026-03-10
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Centurion (Lyttleton)
Position Type:
Full-Time (Office based)
Salary:
Market-Related (Depending on Experience)
Work hours:
Monday - Friday 07:30 - 16:00 (1 week on standby from Monday to Sunday (approximately once every 2 months, depending on the schedule). Will be compensated for the weekend standby.)
Minimum Requirements
- Proven senior-level field service experience
- Strong PC, hardware, and networking knowledge with troubleshooting ability
- Electrical knowledge and basic fault-finding skills
- Experience using power tools and performing installations
- Experience with digital signage or similar technical systems
- Ability to work independently and manage site operations
- Strong organizational, administrative, and time management skills
- Excellent communication and reporting ability
- Valid driver’s license and willingness to travel extensively to client sites
- Good physical health and ability to perform on-site technical work
- Monitor and report on the operational status of all allocated screens.
- Identify and troubleshoot root causes of offline screens (hardware, network, or system-related).
- Coordinate repairs or replacements and oversee resolution processes.
- Schedule and travel to client sites where issues are reported.
- Conduct diagnostic testing and perform repairs or maintenance on-site.
- Ensure screens and systems are restored to full working condition.
- Accurately log arrival and departure times at sites via the designated app.
- Ensure all hours spent on-site are recorded correctly for operational tracking.
- Collaborate with on-site IT personnel and electricians to resolve complex issues.
- Clearly communicate technical requirements and findings to ensure efficient support.
- Contact IT for advanced technical support when required.
- Log all communications and ensure implementation of recommended solutions.
- Record all technical issues, actions taken, and resolutions in the Tech Ease app.
- Maintain accurate and up-to-date issue tracking and status reporting.
- Conduct follow-up phone calls to troubleshoot and restore offline screens remotely.
- Coordinate with relevant teams to expedite issue resolution.
- Maintain and manage inventory of tools and spare parts for allocated sites.
- Ensure adequate stock levels and reorder supplies when necessary.
- Provide regular updates on technical issues, site visits, and progress.
- Communicate significant operational risks or recurring issues clearly and promptly.
- Plan efficient travel routes to maximize productivity and minimize downtime.
- Adjust schedules based on priority changes or traffic conditions.
- Strong problem-solving and fault-finding ability
- High level of accountability and ownership
- Ability to work under pressure
- Detail-oriented with strong documentation skills
- Professional client-facing communication
- Self-motivated and proactive
Only shortlisted candidates will be contacted.
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