Learning & Impact Officer

Learning & Impact Officer(Job Reference: 2025-Q2--09046)

Technovera is an innovative tech scale-up that focuses on technology inclusion through the development of simple technologies to improve last-mile access in Africa. The organisation has developed Pelebox, a smart locker system that enables patients to collect their repeat chronic medication in under 30 seconds instead of waiting hours on queues at public clinics. We are growing the team as we ramp up the number of communities we serve.

Our mission is to develop, promote and scale inclusive technologies, solving challenges of access to quality healthcare in Africa.

We are looking for a "Learning & Impact Officer" to co-develop, lead, and enhance our internal learning and reflection processes, ensuring continuous organisational improvement and maximised social impact delivery. This role is essential in fostering a vibrant culture of ongoing learning, enabling our teams to systematically analyze experiences, identify root causes of challenges, and proactively implement solutions. By doing so, this officer will play a critical role in helping us avoid repeating mistakes and consistently identifying new opportunities for strategic growth and operational excellence across all business activities, including operations, field services, and client engagement and management.

The Learning & Impact Officer will be responsible for the end-to-end management of our impact data, encompassing everything from meticulous data collection and insightful basic analysis to collaborating with external specialists for comprehensive impact measurement and rigorous evaluation. This individual will serve as a key custodian of our overall impact reporting and measurement framework, ensuring that our bi-annual reports are not only robust and data-driven but also insightful and compelling.

These reports will effectively communicate our progress and achievements to both internal stakeholders, fostering organisational alignment, and external partners, funders, and clients, building trust and demonstrating tangible value.

If you are skilled and interested in working for a tech-enabled scale-up operating at the intersection of Access to Quality Healthcare, Digital Technology, and Social Impact, then Technovera might be your new home.

Learning & Reflection:

• • Co-develop, implement, and lead frameworks and methodologies for ongoing internal learning and reflection across all business functions (e.g., operations, field support, client management). This includes designing structured processes for post-project reviews, incident analysis, and cross-functional knowledge sharing.
• • Facilitate regular, engaging learning sessions, interactive workshops, and comprehensive debriefs to systematically extract actionable insights from both project successes and unforeseen challenges. This promotes a dynamic culture of continuous improvement where feedback loops are actively closed.
• • Design and lead regular learning sessions (e.g., monthly “Lessons Learned” workshops, quarterly reflection round tables) to surface successes, challenges, and root‐cause analyses across all teams.
• • Develop and maintain a repository of case studies, post‐mortem reports, and best‐practice documents to ensure organizational memory and prevent repeated mistakes.
• • Document and strategically disseminate lessons learned, best practices, and innovative solutions across the organization. This ensures critical organisational knowledge retention and its practical application, significantly preventing the recurrence of past mistakes and fostering a proactive problem-solving environment.
• • Partner with team leads to embed “pause and reflect” moments into project timelines (e.g., mid‐sprint check‐ins) so that insights are captured in real time.
• • Work closely with the leadership team to translate complex learning insights into clear, actionable strategies. This involves guiding strategic focus areas and operational adjustments that directly contribute to maximising our social impact in our communities.
• • Identify and champion opportunities for process and…