Technical Support Consultant - iStore Woodlands

Job Description

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through troubleshooting and resolving technical issues and software support. You will also provide training and assistance to iStore customers when required, as well as exceptional and professional quality support service.

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

• Tenacity, demonstrating enthusiasm and urgency, as well as striving for excellence when achieving results and dealing with challenges.
• Conflict Management, managing complexity, disagreement, and conflict effectively and smoothly.
• Situational Awareness, understanding the situation, demonstrating the right attitude, and taking timely action.
• Learning and Development: open, motivated, and proactively seeking learning and development opportunities.

Apply today!