Technical Support Manager - HEALTHCARE R840k PA

Are you a technically strong leader who thrives in client‑facing environments? Do you enjoy solving complex problems while mentoring a team and improving systems?

We are looking for a Technical Support Manager to lead our 1st and 2nd line support function while playing a hands‑on role in system configuration, deployment, and client onboarding.

This is an exciting opportunity for someone who enjoys balancing leadership, technical troubleshooting, and client engagement.

• Managing and overseeing all 1st and 2nd line support queries
• Acting as the escalation point for complex technical issues
• Leading and mentoring a small technical support team
• Ensuring efficient resolution of client support requests
• Performing system configuration, implementation, and deployment
• Supporting new client onboarding and ongoing system use
• Assisting in the development of training materials
• Working closely with development teams to enhance system performance
• Travelling to client sites when required

• Experience in the healthcare industry
• Experience with practice management or clinical software systems
• Experience deploying medical or clinical applications
• SaaS platform experience
• Medical, allied health, or nursing background

• Fluent English (written and spoken)
• Proven experience in 1st and 2nd line technical support
• Strong troubleshooting and problem‑solving skills
• Experience with system configuration and deployment
• Ability to lead and mentor a small team
• Confident and professional in client‑facing environments
• Willingness to travel to client sites

Reference Number for this position is GZ61116 which is a contract position based in Pretoria offering a cost to company salary of R840k per hour negotiable on experience and ability. Contact Garth on or call him on to discuss this and other opportunities.

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