IT Support Technician

Position: IT Support Technician

Location: Pretoria

Reporting to: IT manager

Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that’s you because we’re hiring!

We are looking for a skilled IT Support Technician who prides themselves in ensuring that the group of companies have access to reliable hardware and software to do business. This role is ideal for someone who enjoys interacting with people and providing efficient and friendly service, making sure all staff have the tech support and assistance they need. Coupled with their passion and enthusiasm with all things IT, they will monitor and maintain the computer systems and networks ensuring everything works, like clockwork!

Key Duties and Responsibilities:

• Ensure all staff can work effectively without technology hindrances.
• Make sure the groups domains and related services are always available.
• First level support for the whole technology landscape.
• Running the helpdesk, resolving tickets, communicating and escalating tickets where necessary.
• Guarantee as much as possible that things work when they need to.

Attributes Required:

• Young, energetic and vibrant, as well as smart and presentable.
• Takes pride in their work making sure things are done correctly and neatly.
• Flexible to accommodate requests, but firm to ensure we still meet standards.
• Patient, tolerant and polite.
• Problem solver, methodically and with discipline
• Team player

Skills and Knowledge Requirements:

• Communicates effectively with all types of people, both written and verbal.
• Thinks out of the box and look for new and innovative ways to do things.
• Effectively works under pressure.
• Has an aptitude for technical activities.
• Conveys a positive attitude even in difficult circumstances.
• Handles conflict in a way that will ensure a positive outcome.
• Has an up-to-date knowledge of the latest IT trends.
• Focuses on customer service with a genuine desire to assist.

Qualification and Experience Requirements:

• Relevant Certification (A+, N+ or similar)
• 5+ years’ experience in IT support.

• Microsoft 365 administration
• cPanel & domain administration
• Network administration (Unifi preferred)
• Laptop / Desktop / Mac office support
• Pastel support (preferred)
• Helpdesk support (Atera preferred)
• CCTV support - Hikvision (beneficial)
• Gallagher Access (beneficial)