Centre Advisor

Select how often (in days) to receive an alert:

• Act as first point of contact for employees on HR Services related topics.
• Is responsible for the overall employee experience on the full range of HR Service Portfolio.
• Offers advice regarding individual HR processes/topics along the employee journey, e.g. social security, tax, payroll, benefits, absences, working time management, certificates.
• Provide accurate and timely resolution to queries based on company policy and procedures.
• Track queries within the ticketing system.
• Forward employee complex inquiries with regards to Payroll, Benefits, Time Management or Global Assignments to Tier 2 specialists when in depth functional knowledge is required.
• Ensure all queries are resolved within the given SLA.

• Complete HR related requests with focus on personal administration e.g creating certificates, sending payslips, references, maintaining employee personnel and job related data, archiving data/employee files.

• Use SAP workflows to process employee job related changes including loading new starters, leavers, promotions and working time changes.

• Create new starter contracts, leaver letters, promotion letters and any other contractual documents for local employees and those on Expat Assignment.
• Ensuring documents are posted and emailed in accordance with SLA.

• Send payslip and time statements report to service provider for printing.
• Sort and organise delivery of hardcopy Payslips on a monthly basis ensuring the SLA is met.

• Ensure that all content on the HR Portal is regularly checked for accuracy.
• Update documents/content as required and upload to Portal.

• Update and maintain the knowledge base of employee queries to ensure all potential questions can be answered and that policy and contacts are up to date.

• Any ad-hoc reporting required by the business.

• Works with legal and leadership partner to identify any required changes to documents in CCM. Makes relevant changes in contract management tool.
• Ensure all documents are stored on ELIDA for all changes made to SAP HR.

• All general office admin duties including archiving, organisation, correspondence, agendas, minutes, post etc.
• Stationary Ordering – ensure there is always sufficient stock of headed paper, envelopes, Payslips, etc.
• Timely and accurate processing of invoices, payments and cross charging to support effective budget management & reporting.

• Pro-actively look at ways to drive change within the team through simplification, standardisation and automation.

• Perform any additional ad-hoc tasks if and when required.

• Relevant degree with financial modules essential.
• SAP HR qualifications are advantageous.

• A minimum of 1 to 2 years of practical experience in the field of payroll.

• Good analytical skills and ability to be organized in a problem-solving environment.
• Excellent written and oral communication and interpersonal skills.
• Precision oriented with good attention to detail.
• Knowledge of HR SAP desirable.
• Knolwedge of BMW HR processes, policies, instruments and systems.
• Ability to work independently and able to adopt a proactive approach.
• Ability to work in in a high-pressure environment.