Human Resources Officer

Industry :
Finance and Insurance

Location :
Pretoria

https : / /  /

Customer Loyalty Consultants (CLC) operates primarily within the financial services and insurance industries, specifically focusing on providing assistance products, claims administration, and customer loyalty solutions.

We are seeking a proactive and skilled HR Officer to join our team and play a pivotal role in nurturing our company culture and supporting our most valuable asset: our people. You will be a go-to person for all employee-related queries, responsible for a wide range of HR functions from recruitment to performance management and ensuring compliance with all labour legislation.

You have to be passionate about HR, highly efficient, and have a solid understanding of HR functions and best practices.

An HR Officer (HRO) is a strategic HR role that acts as a liaison between HR and the business unit, aligning people strategies with company goals.

Key responsibilities include workforce planning, talent management, employee relations, and data analysis to support business objectives.

• Staff Size : 189
• Contract Type :
  Permanent
• Reporting to : HR Manager at CLC
• Reportees :
  Typically, none to one HR Administrator if it is required / depending on work demand

• Talent Acquisition:
  Liaising with the talent acquisition team on recruitment needs.
• Employee Relations:
  Serve as the first point of contact for employee queries on HR-related topics, provide support and guidance to managers and employees on policies and procedures, and help resolve workplace conflicts and grievances.
• HR Administration:
  Maintain accurate and confidential employee records (both digital and physical), manage leave and attendance records, and process changes to employee data.
• Compensation and Benefits:
  Assist with payroll processing, benefits administration, and ensuring all compensation and benefits information is accurate and up to date.
• Performance Management & Development:
  Support the performance review cycles, track training effectiveness, and assist in coordinating and implementing training and development programs and initiatives.
• Compliance:
  Ensure all HR activities and processes adhere to relevant employment laws and regulations (e.g., BCEA, LRA, EE) and assist with compliance audits.
• Policy Implementation:
  Support the development and implementation of new HR policies and procedures, ensuring consistency and adherence across the organization.