Experienced Medical Receptionist, Midstream

Overview

A specialist Obstetrics and Gynaecology medical practice in Midstream is seeking to recruit a well presented and experienced Medical Receptionist. The role requires a professional individual who can manage front desk operations, patient coordination, and administrative support while maintaining a calm and welcoming practice environment.

• Answer all calls in a professional, courteous, and efficient manner
• Take messages and ensure timely follow up by the relevant person
• Maintain an issue logbook for daily messages and matters
• Communicate with patients via phone, email, or SMS regarding feedback from the doctor
• Manage the appointment diary and book patient consultations
• Prepare patient files for upcoming appointments
• Welcome patients and manage expectations regarding waiting times
• Verify and update patient information and open new patient accounts
• Obtain referral letters, medical notes, and correspondence from other doctors
• Assist with obtaining laboratory results and radiology reports
• Provide patients with relevant information and forms for procedures, surgeries, and hospital admissions
• Prepare theatre lists and manage pre authorisations
• Arrange anaesthetists and assistants for surgical procedures
• Ensure clinical notes are captured accurately post surgery
• Track surgical cases where the doctor has assisted
• Assist with reports and professional correspondence
• Schedule administrative appointments with service providers
• Liaise with contractors, suppliers, and service providers
• Manage supplier contracts and agreements
• Order stock from pharmacies, stationers, and suppliers
• Support practice marketing initiatives
• Maintain the CPD register
• Provide personal assistance support to the doctor
• Assist with general office administration tasks

• Matric / Grade 12
• 3 to 5 years experience in a similar medical receptionist role
• Strong computer literacy
• Experience with GoodX and Elixir advantageous

• Strong interpersonal and communication skills
• Professional and well presented
• Ability to work under pressure
• Ability to work independently and within a team
• High attention to detail and accuracy
• Strong organisational skills
• Confident computer user
• Ability to multitask and manage priorities
• Team oriented and reliable

Monday to Friday, 08h00 – 16h30, with occasional shifts extending to 17h00

ASAP

Only candidates who meet all the minimum requirements stipulated in the advert, will be considered. If you do not hear from us within two weeks of your application, please consider your application as unsuccessful.