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Customer Service Rep

Call Center Process Optimization Analyst

Job in Pretoria, 0002, South Africa
Listing for: Boardroom Appointments
Contract position
Listed on 2026-01-26
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Job Description & How to Apply Below
A leading recruitment agency seeks a Call Centre Process Analyst for a 6-month contract based in Pretoria, South Africa. This role involves monitoring calls, evaluating agent performance, and analyzing data to identify trends that enhance customer satisfaction. Candidates should possess strong analytical, technical, and communication skills, along with proficiency in Office 365 and Excel. The ideal applicant will also demonstrate excellent problem-solving abilities and a commitment to quality customer service.
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