Customer Support Specialist

Overview

Position:
Customer Support Specialist (permanent, full-time)

We are looking for a Customer Support Specialist to join our team. This is a full-time, permanent position that offers growth opportunities and a competitive salary.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot technical issues and provide effective solutions to customers
• Escalate complex issues to the appropriate team members and follow up to ensure resolution
• Maintain accurate records of customer interactions and transactions
• Collaborate with cross-functional teams to improve customer experience and resolve customer issues
• Identify and report any recurring issues or trends to the team lead
• Stay up-to-date with product knowledge and new releases to provide accurate information to customers

• Bachelor s degree in Business, Computer Science, or a related field
• 2+ years of experience in a customer support role, preferably in a technology or data analytics company
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in Microsoft Office and experience working with CRM software
• Knowledge of data analytics and SQL is a plus
• Excellent time-management and organizational skills
• Ability to work independently and as part of a team

At Quantum Insights, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries, benefits, and opportunities for growth and development. As a Customer Support Specialist, you will have the chance to work with cutting-edge technology and make a significant impact on our clients  success.

If you are a customer-focused individual with a passion for technology and problem-solving, we want to hear from you. Join our team and be a part of a dynamic and innovative company that is shaping the future of data analytics. Apply today!