Bank Teller

The role is responsible for delivering excellent customer service by processing client transactions accurately, efficiently, and in line with approved procedures. The position supports business growth, operational efficiency, and customer satisfaction while ensuring full compliance with internal policies and ethical standards.

Process customer transactions quickly, accurately, and efficiently in accordance with established procedures

Support business profitability by minimizing transaction discrepancies and financial losses

Maintain and improve service quality standards through performance and quality metrics

Support the migration of customer transactions from traditional channels to self-service and digital platforms

Ensure full compliance with all operational procedures, policies, and regulatory requirements

Manage transaction efficiency, including volumes, accuracy, and turnaround times

Take responsibility for continuous personal development to enhance skills and competencies

Build strong customer relationships by delivering respectful, clear, and helpful service

Communicate effectively with customers to ensure understanding and provide suitable solutions based on their needs

Act ethically and professionally at all times

Take ownership of resolving customer queries and issues promptly and effectively

Apply fair customer treatment principles in all interactions

Support growth of the active customer base through referrals and lead generation

Contribute to improving customer engagement and satisfaction metrics

Identify opportunities to support business growth and market expansion

Ensure all activities support cost control and operational efficiency

Monitor and manage transaction shortages to minimize financial risk

Promote the use of digital and self-service channels during customer interactions

Consistently meet or exceed transaction performance benchmarks

Improve identification, compliance, and operational processes within the area of responsibility

Demonstrate behaviors aligned with organizational values

Take accountability for individual performance and career development

Contribute positively to team effectiveness and overall business success

Adapt to changing business environments and customer needs

Achieve acceptable efficiency and productivity levels as measured by internal performance indicators

Complete required role-specific training to maintain and improve job-related knowledge

Please note that applications will not be accepted on or after the specified closing date. Applicants are encouraged to submit their applications before the closing date indicated.