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Industrial Operations Engineer
Job in
Pretoria, 0002, South Africa
Listed on 2026-01-26
Listing for:
Boardroom Appointments
Full Time
position Listed on 2026-01-26
Job specializations:
-
Business
Data Analyst
Job Description & How to Apply Below
- Minimum applicable experience (years):
- 3+ years in Call/Contact Centers
- 2+ years Management
Skills and Knowledge (essential):
- Excellent English skills, with a neutral accent
- CRM system experience (Salesforce)
- Conflict management
- Understanding of sales, conversion rates
- Process adherence, concerning software and hardware
- BCEA
- Managing and implementing poor performance
Responsibilities:
- Optimize the contact center environment with a strong focus on the operational landscape, analytics, agent performance, customer satisfaction, and overall efficacy of the business
- Drive change and optimization objectively, based on various data points.
- Responsible for ensuring the optimal functioning, procedures, systems and data of a contact center, which will include daily operations, capacity planning and reporting.
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