Senior Case Administrator; Re-advertisement

To provide comprehensive support in registering, managing, processing, and summarily resolving complaints received by the Office of the Ombud for Financial and Intermediary Services via the Client Care Centre. To drive the referral, disposal, or acknowledgement of complaints received through liaising with complainants and, if applicable, other relevant stakeholders to gather pertinent information, establishing jurisdictional requirements, ensuring compliance with FAIS Act requirements, and maintaining accurate case records within a target-driven environment.

The role involves supervising Assistant Case Administrators and Graduates to ensure the accurate intake, documentation, and progression of complaints received in a procedurally fair, informal, economical, and expeditious manner.