Customer Team Member

When you join Co‑op you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores. As a Customer Team Member you’ll be part of a friendly team dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and on the shop floor while also performing a wide range of other tasks around the store such as re‑stocking shelves and cleaning up spillages.

As a colleague you’ll receive support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and ensure prices, dates, and temperatures are correct.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.
• As a Customer Team Member you’ll be part of a business that’s truly different. There’s lots to do in this role, with plenty to keep you busy during your shifts. From giving customers a great in‑store experience to preparing bakery products and promoting our membership offer, every day is different. If you’re looking to kick‑start your retail career, this opportunity could be perfect for you.
• As a Customer Team Leader you’ll help maintain our high standards while supporting your store colleagues to be their best. You’ll assist the Store Manager and ensure the store is always safe. You’ll also take pride in keeping the store well‑stocked and looking great, leading by example and doing the right thing. If you’re looking to build a rewarding career in retail, this could be the perfect opportunity.
• As a Store Manager at Co‑op you’ll lead your team and make sure everyone works together to deliver a great in‑store experience for customers. While the role comes with its challenges, it also offers exciting opportunities for growth. You’ll inspire your team to deliver a great customer experience, drive sales, and contribute to their communities. This is about more than managing stores – you’ll help bring our strategies to life through exciting projects and programmes.
  
  With plenty of support and the freedom to develop, this is a great opportunity to grow your career in retail.

• A genuine care for the needs of customers and members.
• Great people skills, with an ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem‑solving.
• The flexibility to work a range of different shifts.
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme. Holidays start from 31 days holiday per year (includes bank holidays).
• 30% off Co‑op branded products in our food stores.
• Services to support your physical, mental and financial wellbeing.

• Forging Relationships
• Speaking Up
• Co‑operation
• Inspirational Communication
• Supporting Change

Our Food Retail…