Operations Integration Specialist

We’re looking for an Operations Integration Specialist to join Thames Water on a permanent basis.

In this role, you’ll ensure everything we deliver is ready for real-world operation by embedding operational requirements from the very start of the project lifecycle.

Working closely with Capital Delivery teams while being embedded in Operations, you’ll bridge project delivery and operational excellence—driving compliance, resilience, efficiency, and performance. From day one, you’ll represent Operations to ensure solutions are practical, sustainable, and ready for day‑to‑day use.

• Working on behalf of Operations and managing expectations to solution delivery (ensuring maintenance requirements are considered as part of the core design – feedback & challenge).
• Be engaged at a local level and understand site performance and restrictions, flagging risk to delivery.
• Manage and facilitate meetings, workshops, and progress reviews. Manage site access requests.
• Support decisions around temporary arrangements, and understand critical information around temporary solutions.
• Monitor project from an operational perspective, liaise with all relevant parties, internal & external.
• Working with system planning, identifying gaps between investment plans and operational requirements.
• Working closely with Operational site teams to encourage synergies to deliver project success. The role holder is expected to be present on site as required to ensure ownership of related activity and reduce the impact on front‑line teams.

Base location: Travelling between sites - Crawley (STW), Dorking (STW) - Earlswood (STW)

Working pattern: Hybrid – 36 hours per week (Mon‑Fri)

To thrive in this role, the essential criteria you’ll need are:

• Ability to demonstrate delivery of projects to meet commercial/technical and Operational objectives, as well as system optimisation.
• Excellent communication and strong interpersonal skills are essential alongside the ability to manage and influence multiple high‑level and external stakeholders whilst delivering to tight deadlines.
• Knowledge & understanding of catchment and area implications to site performance to feed decision making on solution implementation.
• Awareness of legislative frameworks relating to future requirements that may impact delivery.
• Self‑starting, resilient and tenacious whilst managing multiple priorities under pressure.
• Good knowledge of H&S systems, processes, and procedures.
• Full UK Driving License Required.

• Previous experience of working in an Engineering solutions environment is desirable.
• A degree in a relevant field or equivalent is desirable, and/or experience within the water or a similar utilities industry.

• Offering a salary from £47,010 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Company Car Allowance (subject to criteria).
• Pension:
  Maximum of 12% = 2x employee contribution.
• Performance‑related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can…