Customer Support Advisor

Location: Fulwood

We are working with an excellent client who is looking to appoint a confident Customer Support Advisor.

Your main responsibility will be to provide vital customer service to their many loyal customers, as well as potential new customers, to resolve their queries and ensure the processes run smoothly.

What you will be doing:

* Manage inbound general queries from existing and potential customers via multiple channels, calls, email, and social media.

* Perform outbound calls and build a rapport with customers

* Responsible for maintaining a high level of professionalism with customers and ensuring you establish a positive rapport with each interaction

* Review internal processes and manage workflow to ensure consistency amongst the team – suggest improvements and support the overall team goals

* Stay up to date on product knowledge and be informed of any changes in company policies

* General administration duties including images and listing moderation

Skills & Experience required:

* At least 1 year experience working in an office-based Customer Service role

* Excellent communication skills both verbal and written

* You thrive in a dynamic and fast-paced environment

* Confident and desire to help customers

What’s on offer:

* Annual Salary circa £24 000 – £25 000

* 25 days holiday plus bank holidays

* Hybrid working after probation

* Performance-based compensation

* Health insurance after 1 year service

* Pension scheme

Disclaimer

Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation.

All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements