Activities and Leisure Manager

Activities & Pool Manager (FTC Maternity Cover)

Position:
Activities & Pool Manager. Type:
Full-Time. Bonus:
Up to 10% Annual Bonus. Bring your leadership skills to the poolside as the Activities & Pool Manager, where you will ensure every guest makes a splash with memorable swimming experiences and action-packed activities. You will lead the energetic Activities & Leisure team with clear direction and high motivation, inspiring them to hit goals, maintain high standards, coaching and developing performance, and managing resources such as budgets and scheduling.

You will be the driving force behind fantastic guest experiences, continuously improving interactions, solving issues, and ensuring safety, compliance, and adherence to company policies.

• Team Leadership:
  Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest
  
  Experience:
  
  Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management:
  Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management:
  Oversee team scheduling, budgets, and resources to maximize efficiency and meet business needs.
• Compliance and Safety:
  Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving:
  Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development:
  Support team development through ongoing training, mentoring, and creating growth opportunities.

• Proven experience in roles such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
• PPO and SPTO certificates preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.
• Flexibility to work evenings, weekends, and holidays.
• This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.