Patient Admin Coordinator

Patient Admin Coordinator

Roodlane Medical Service Centre, Prestatyn

Full‑time, 40 hours per week Monday‑Friday

Salary: up to £30,942

Fixed Term Contract until 30/04/2027

This job is with HCA Healthcare UK, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

The Patient Administration Coordinator plays a pivotal role in supporting the delivery of high‑quality, patient‑focused care by effectively coordinating clinical diary management. This includes allocating and verifying resource availability for patient bookings, processing client data, and accurately importing information into internal systems.

Reporting to the Resource Management Manager, and working in a team of Patient Administration Co‑ordinators, the role oversees a wide range of administrative, coordination, and reporting activities. A key focus is identifying efficiencies in patient, clinician, and room scheduling to ensure diaries are optimised and managed proactively to maximise operational and business performance. The role also requires appropriate escalation of gaps, risks, or efficiency opportunities.

This is a fast‑paced, commercially driven environment with clear objectives, performance targets, and standard operating procedures. The position is not patient‑facing; instead, it is highly data‑driven and analytical, requiring strong IT and Excel skills, excellent coordination capabilities, and the ability to build relationships and recommend process improvements to add workforce planning.

Above all else, we’re committed to the care and improvement of human life. It is this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in Patient Admin, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

• Coordinate and optimisation of patient booking, diary, and resource management flow, to support timely access to care and efficient clinical service delivery
• Manage patient administration workflows related to appointment scheduling, clinician allocation, and room utilisation across service lines to add performance of workforce planning.
• Process, validate, and maintain patient and service data within internal patient administration and scheduling systems.
• Deliver monthly patient scheduling outputs in line with forecast demand, service‑line KPIs, and operational targets
• Monitor diary accuracy and patient booking integrity, maintaining high data quality and minimal error rates
• Identify and elevate patient administration risks, gaps, or inefficiencies impacting appointment flow, access, or capacity
• Support patient access and workforce planning by aligning appointment capacity, clinician FTE, and room availability
• Produce and maintain patient administration reports, scheduling forecasts, and KPI dashboards at weekly, monthly, and quarterly intervals
• Work collaboratively with Resource Management, clinical teams, Contact Centre, and facilities to support seamless patient administration processes
• Participate in regular operational reviews to address patient flow issues, scheduling bottlenecks, and corrective actions
• Contribute to continuous improvement initiatives focused on enhancing patient administration efficiency, accuracy, and service quality

• Proficiency in IT systems, data bases and Excel.
• Excellent time management and ability to prioritise tasks in a busy environment.
• Analytical skills, strong attention to detail and accuracy.
• Clear and professional verbal and written communication with staff, and internal stakeholders.
• Comfortable working under pressure to targets and adapting to changing priorities. Able to act unsupervised confidently, focused on tasks and priorities.
• Team player and ability to build relationships to reach a common goal

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're…