Area Supervisor

Ross is a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We bring customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities.

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the store as well as the general operations and supervision when functioning as the Manager on Duty. Duties include opening and closing the store, supervising associates, maintaining a friendly environment, ensuring proper merchandise presentation, and maintaining a clean work area at all times.

• Safety is the top priority and is practiced in all actions.
• Maintain high awareness on the sales floor and correct or report unsafe conditions.
• Secure the building, including entrance/exit control, EAS devices, cash office, and armored carrier pick‑ups.
• Remove clutter and ensure clear egress to emergency exits.
• Ensure customer safety through accident prevention and reporting.
• Test fire alarm systems and respond to after‑hours alarms when required.

• Treat all customers, associates, and leaders with respect.
• Exhibit courtesy, friendliness, and professionalism at all times.
• Recognize associates through company recognition programs.

• Represent and support the company brand at all times.
• Maintain a professional appearance and enforce the dress code.
• Keep all store areas clean, well maintained, and merchandised to standard.
• Perform daily trash removal.

• Ensure recovery, sizing, and markdowns meet company standards.
• Receive merchandise trucks when needed.
• Process all merchandise with urgency.
• Handle non‑merchandise inbound deliveries.
• Maintain cleanliness and organization of all stockrooms.
• Assist in delivering and placing merchandise on the sales floor.
• Secure and process back‑stock per company policy.
• Merchandise departments and reduce loss due to damage.
• Follow monthly presentation guidelines and execute floor moves and promotional signing.
• Perform re‑wraps as needed.

• Comply with the Loss Prevention Awareness Program and maintain a strong floor presence.
• Act with integrity and honesty with associates and customers.
• Maintain the Public View Monitor system.
• Conduct “Code 50” package inspections.
• Execute best practices to maximize productivity and minimize steps.

• Ensure associates execute front‑end procedures to company standards.
• Maintain pace and presence to expedite customer wait times.
• Train and coach associates on cash registers, shortage control, and other front‑end procedures.
• Control retail associates’ break schedule.
• Ensure all equipment is working properly.
• Maintain supplies and recovery for the front end.
• Expedite go‑backs, secure scanning, security tagging, and ticketing.
• Teach the “Scan and Bag” best practice.
• Ensure salability of merchandise on the front end, aisles, and specialty racks.

• Maintain the cleanliness of fitting rooms.
• Audit and account for fitting room garment tags.
• Ensure go‑back compliance; all returned merchandise must be ticketed, scanned, nubbed, and security tagged as needed.

• Conduct cash pulls and bank deposits per company policy.
• Control front end when needed and adhere to refund, purchase approval, securing tills, cash handling, payroll reporting, and other procedures.
• Handle payroll administration, including daily punch edits and associate scheduling compliance.
• Perform additional duties as assigned by the store manager.

• Manage work processes.
• Business acumen.
• Plan, align, and prioritize.
• Build talent.
• Collaborate.
• Lead by example.
• Communicate…