Program Manager Services PMO

Overview

The Program Manager is responsible for working with the Connection sales subsidiaries to successfully deliver Services PMO programs. The Program Manager utilizes independent judgment, critical thinking skills and discretion while managing, controlling and directing the assigned program. The Program Manager is responsible for planning and governing the overall program. The Program Manager may also assist clients and the sales team in planning, scoping, scheduling, and defining project requirements during the pre-sales phase.

The Program Manager may contribute to the development of the team by mentoring team members and being a change agent for process improvement within the PMO. The Program Manager assists the PMO to create the program model and drive maturity.

• Develops or oversees the development of relevant project artifacts to deliver contractual services utilizing judgment and discretion based on the agreed deliverables.
• Utilizes internal resources across departments and third-party service providers to fulfill project requirements.
• Proactively manages, controls and drives scope, budget, and schedule for the overall program.
• Coordinates projects and their interdependencies.
• Utilizes resources across projects.
• Proactively analyzes program risks and develop effective mitigation strategies to minimize/eliminate risks, develop program-level milestone schedules by consolidating individual project schedules, and develop detailed communication plans across large programs
• Acts as a primary point of contact for the program
• Mentors team members.
• Works with Product Management, Business Development, partners, and engineers to create complex solution offerings through programs.
• Assists Account Team, Technical Sales Organization, and / or SBDM with solutioning, budget development, timeline development.
• Establishes communication requirements.
• Establishes and delivers program governance.
• Recommends process improvements & move forward plans.
• Oversees program budget which is a consolidation of individual project budgets.
• Completes consolidated program reporting.
• Maintains PDUs for PMP / PgMP certification.

• Experience with global Azure or Azure Local deployment engagement
• Advanced working knowledge of Microsoft Excel, Word, PowerPoint, MS Project, Visio
• Experience using Microsoft Word templates to create Change Orders and project artifacts and deliverables
• Experience creating project schedules using Microsoft Project
• Experienced in handling program management methodology and techniques with ability to manage engagements from beginning to end
• Understanding of the wider objectives of the program
• Ability to work positively with the wide range of individuals involved in program management
• Strong leadership and management skills
• Excellent knowledge of budgeting and resource allocation procedures
• Advanced knowledge of mitigation strategies schedules, and communication plans
• Customer oriented with ability to listen to and anticipate needs of the customer
• Attention to detail in composing and proofing professional business materials
• Experience with requirements gathering
• Experience with data analysis & recommendations
• Adaptable with ability to switch tasks based on shifting priorities
• Experience in IT professional services preferred
• Experience working with third party vendors desired