Practice Manager

We are seeking a dedicated Practice Manager to lead our outpatient pulmonary and sleep practice in Prescott, Arizona. Our practice, with two providers and four full-time employees, is committed to patient-centered care. This role is pivotal in ensuring seamless operations, exceptional patient experiences, and the success of our virtual care programs, including pulmonary rehabilitation.

• Provider Satisfaction:
  Foster a supportive environment for two providers through regular communication and addressing their needs.
• HR Oversight:
  Manage overtime, recruitment, discipline, and ensure a positive workplace culture.
• Training and SOPs:
  Develop and implement training programs and standard operating procedures to enhance staff performance.
• Billing Support:
  Respond to billing team requests to maintain accurate financial operations.
• Staff Versatility:
  Ensure the ability to fill in as front and/or clinical staff as needed.
• Patient Satisfaction:
  Prioritize patient care by maintaining 0-inbox status to prevent delays, backstop all phone calls, and ensure no hindrances to virtual care participation.
• Scheduling:
  Accountable for schedule fullness to guarantee access to pulmonary care, a critical need in the Prescott area.
• Ordering:
  Oversee ordering processes to never run out of supplies.
• Marketing/Liaison Work:
  Engage in marketing and liaison activities to promote the practice.

• Recruiting, training, and retaining staff.
• Maintaining effective staffing ratios with low turnover, proper training, and high staff satisfaction.
• Ensuring full schedules for providers, meeting PFT and HSS targets.
• Zero inbox daily, managing phones, faxes, clinical inbox, and Jellybeans.
• No backlogs or hindrances in patient participation in virtual care programs.